While we want you to love everything you order, there are certain items we’re unable to accept for return due to hygiene, safety, or policy reasons. Please review the list below before sending anything back:. The following items are non-returnable:.
If you believe you received a defective item and need a replacement of the same product, we’ve got your back. Just reach out to us to begin the warranty process. To get started:. In the “Message” field, provide a detailed description of what you beli
When returning an item to Amputee Store, here’s what you need to know:. Return shipping costs are the responsibility of the customer. Original shipping charges are non-refundable. If your return is valued over $85, we recommend:. Using a trackable sh
To qualify for a full refund (excluding original shipping charges), all returned products must meet the following criteria:. Returned within 90 days of the delivery date. 100% complete and in resalable condition. Must include all original packaging,
There are a few important details to keep in mind when returning products from outside the U.S. Items must be returned within 90 days of the delivery date. Products must be unused, unopened, and in resalable condition. All original packaging, manuals
At Amputee Store, we want you to feel confident and comfortable with your purchase. While we don’t offer direct exchanges, we’ve made the return and reordering process simple and hassle-free. We recommend following these quick steps to exchange an it
We know you’re eager to wrap up your return—and we work hard to process refunds as quickly as possible!. Once your return is received and inspected, please allow up to 14 business days for us to process your refund. After processing, it may take an a
We want your return experience to be as smooth and transparent as possible. Here's how refunds are handled at Amputee Store:. Refunds are issued to the original payment method used at checkout. If you paid with a credit/debit card, the refund will go
We understand that returns are sometimes necessary, and we do our best to make the process easy and fair. In most cases, Amputee Store does not charge a restocking fee for returns that meet our standard policy. A restocking fee of up to 20% may be ap
At Amputee Store, we want you to feel confident with every purchase. That’s why we offer a 90-day return policy on eligible items—no restocking fees for items returned in new condition!. You can return any item within 90 days of the original ship dat