✅ Step-by-Step: How to Start a ReturnUpdated 3 months ago

At Amputee Store, we want you to feel confident with every purchase. That’s why we offer a 90-day return policy on eligible items—no restocking fees for items returned in new condition!

🛍️ Return Eligibility

You can return any item within 90 days of the original ship date for a full product refund as long as it is:

• Unopened

• Unworn

• Unwashed

• In its original packaging

• Returned items in this condition will be refunded for the full product amount, excluding original shipping fees.

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  📦 How to Return an Item

  Step 1: Include Documentation
  Inside your return package, include one of the following to help us identify your order:

  • Packing slip

  • Order confirmation email

  • Receipt or proof of purchase

• No return authorization (RMA) is required!

  Step 2: Ship Your Return To

  1Amputee Store  
  2Returns Department  
  3800 McGarry Street, Unit 323  
  4Los Angeles, CA 90021  
  5
  6Step 3: Shipping Details

  • Customers are responsible for return shipping costs.

  • Original shipping fees are non-refundable.

  • If your order was over $85, we recommend using a trackable shipping service or purchasing shipping insurance to ensure your return is received.

⚠️ Important Return Notes

• If your return brings your original order total below the free shipping threshold, the original shipping cost will be deducted from your refund.

• Products sold as sets must be returned as a complete set to qualify for a refund.

• Opened or used products, like personal care items and prosthetic shrinkers, cannot be returned.

• Any product returned more than 90 days after delivery is not eligible for a refund.

🔁 Exchanges

We do not offer direct exchanges (e.g., for a different size). If needed, return the item for a refund and place a new order for the correct item.

💳 Refund Process

Once we receive and inspect your return:

• You’ll receive an email confirming the processing of your return.

• Approved refunds will be processed within 14 days to your original payment method.

• Your bank may take additional time to post the refund to your account.

• If you haven’t received your refund after a reasonable period, please reach out to our team. 

• We typically process returns every Tuesday and Friday. 

🌍 International Returns

• Customers are responsible for all shipping and brokerage fees.

• Please mark the shipment as a “Merchandise Return”.

• Any COD shipments or returns with fees billed to Amputee Store will be rejected.

Our full Return Policy and instructions.