Amputee Store

Track your order, get product help, or contact our Customer Experience team. Fast answers to “where’s my order” and common questions.

Help Center | Amputee Store

✏️ Can I Edit or Add Anything to My Order?

🏡 Oh No! I Entered My Address Incorrectly—Can I Fix It?

🕒 Need to Change or Cancel Your Order? Act Quickly!

🔎 Which Number Is My Order Number?

📬 How Will I Know My Order Is on the Way?

📧 Why Didn't I Receive a Confirmation Email After Placing My Order?

📦 What Should I Do If My Order Arrives Damaged?

📦 Wrong or Missing Items in Your Order? Let’s Fix It!

🛒 Having Trouble Adding to Cart or Clicking Buttons? Read This First!

Order Details

🌍 What Is Your Transit Time for International Orders?

Will I have to sign for my package?

📦 Why Does My Tracking Number Say the Package Was Already Delivered?

Will I Get a Tracking Number for My Order?

🌍 Do You Pay Import Duties and Taxes?

📦 What Warehouse Is My Package Shipping From?

📫 My Tracking Says “Delivered,” but I Haven’t Received My Package—What Should I Do?

🏷️ Can You Change the “Ship From” Address So It Doesn’t Say Amputee Store?

Do you ship to hotels or motels?

⏰ What Are Your Shipping Cutoff Times?

📦 How Much Is Shipping Within the USA?

✈️ Do You Offer Expedited Shipping?

📬 A Friendly Reminder: Double-Check Your Shipping Info

📦 What Is Your Shipping Policy?

❓Can I Request to Hold or Re-Route My Package?

Shipping & Delivery

🚫 Non-Returnable Items at Amputee Store

🛠️ Received a Faulty Item? We’re Here to Help!

🚚 Return Shipping Details & Processing Times

📦 Return Condition Requirements

🌍 What Is Your Return Policy for Orders Outside of the United States?

🔁 What Is Your Exchange Policy?

💳 How Long Does It Take to Receive My Refund?

💰 How Are Refunds Issued?

📦 Do You Charge a Restocking Fee?

✅ Step-by-Step: How to Start a Return

Returns, Refunds, & Exchanges

Do you match prices if an item goes on sale after my purchase?

Is the item I want going to be on sale soon?

💸 How Do I Apply Promo or Discount Codes?

🔄 Returns & Quantity Discounts: What You Need to Know

How do I stop your marketing emails?

How do I unsubscribe from text messages?

Does Amputee Store Offer Free Shipping?

🎟️ I Forgot to Add My Discount Code—Can I Still Use It?

🎖️ Do You Offer Discounts for Military Members or Teachers?

Promotions & Discounts

💳 I Placed One Order—Why Are There Multiple Charges on My Account?

❌ Why Is My Debit, Credit or HSA/FSA Card Being Declined?

🏥 Does Amputee Store Accept Medicare or Medicaid (Medi-Cal in California)?

💳 Can I Use My HSA or FSA at Amputee Store?

💳 I Used the Wrong Credit Card—Can I Change It?

Does Amputee Store accept insurance?

Do you charge sales tax on any item?

Do You Offer Affirm?

🧾 Can I Receive an Invoice for My Order?

Payment & Billing

Order Information

How do I use my benefits/rewards points?

Unlock Rewards Instantly – It’s Free & Easy! 🎉

🎉 Earn Rewards Points in Fun & Easy Ways!

Redeem Your Points & Enjoy Your Rewards!

What are tiers, and how do I achieve them?

Do my rewards points expire?

How does the referral program work?

How do I use my rewards?

🎟️ Can I Use More Than One Discount Code?

⭐ I Reviewed a Product but Didn’t Receive My Points—What Now?

What Rewards Can I Redeem with My Amputee Store Points? 🎁

🔄 What Happens to My Rewards Points If I Return an Order?

How can I check my rewards points balance?

🎉 Earn Rewards & Save on Your Prosthetic Supplies! 🎉

Rewards Program

💳 How Can I Change or Update My Payment Method?

🔄 How Do I Cancel an Autoship & Save Subscription?

🔢 How Do I Update the Quantity of an Item in My Order?

What Updates Can I Make to my Autoship Subscription?

📧 What Email Notifications Will I Get Regarding My Subscription?

Autoship & Save Subscriptions

How do I create my Amputee Store account?

How do I log into my account?

🔐 I'm Having Trouble Logging Into My Account

My Account

🛠️ Can I Special Order a Product That’s Not Listed on Amputee Store?

📘 Do You Have a Catalog?

🎁 Do Gift Cards Expire?

💳 I Paid with a Gift Card—How Do Refunds Work?

Gift Cards

How to measure your waist

Wear appropriate clothing

Measuring basics

How to Choose the Correct Prosthetic Sock Length

Measurement Warnings!

What type of measuring device should I use?

Write down your measurements. 📏

How do I measure my hips?

📏 Where Can I Find Product Sizing Information?

Sizing Basics

🔄 Do You Sell Used or Refurbished Equipment?

🔄 Can I Return Open Box Products?

How Do You Evaluate a Product’s Condition?

Do products sold as Open Box come with a manufacturer's warranty?

How can I return my Open Box product if I am not satisfied?

Your Open Box inventory keeps changing, is this normal?

🔍 How Do I Find Open Box Products?

How Much Are Open Box Products Discounted?

Open Box

Product Information

About Us – The Amputee Store Story

🤝 Do You Accept Donations?

💡 Want to Suggest a New Product? We’d Love to Hear from You!

🏢 Does Amputee Store Have a Physical Storefront?

📣 Interested in Advertising with Amputee Store?

📞 Why Doesn’t Amputee Store Offer Telephone Support?

Autoship & Save - Terms & Conditions

Privacy Policy

Terms of Service

Accessibility

🍪 What Are Cookies? Do I Need to Enable Them?

Is it safe to use my credit card on your site?

How do I protect my personal data?

💳 Is It Safe to Use My Credit Card at Amputee Store?

🔒 What Is Your Privacy Policy?

Is it safe to use my debit card online?

Is the AmputeeStore.com website secure? What security features are in place to safeguard my information?

Policies

All articles

Categories

Order Information

Rewards Program

Autoship & Save Subscriptions

My Account

Product Information

Company Information