Seeing more than one charge for a single order can be alarming—but rest assured, our system is designed to only charge your payment method once per order. What you’re likely seeing is a temporary bank authorization, not a duplicate charge. When you p
We know how frustrating it can be when your payment doesn’t go through—especially when everything seems correct. While we don’t control the authorization process, we can offer guidance to help you get your order placed smoothly. Your card may be decl
Amputee Store does not accept Medicare, Medicaid, or Medi-Cal as direct forms of payment. Yes, you can! While we don’t bill insurance directly, you’re welcome to:. Submit your invoice to your insurance provider (including Medicare or Medicaid) as pro
Yes, you can! Amputee Store is classified as a medical supply retailer, which means we accept both HSA (Health Savings Account) and FSA (Flexible Spending Account) cards for eligible purchases. Use your HSA or FSA card just like a regular credit card
We get it—mistakes happen! If you accidentally used the wrong credit card at checkout, here’s what you need to know. We may be able to cancel the order so you can place a new one using the correct card. 👉 Contact us as soon as possible with your:. O
Amputee Store is not a provider, nor in-network with any providers, so you can apply for reimbursement for your Amputee Store purchase if you have an out-of-network benefit included in your insurance plan and you have prosthetic benefits. If you have
Amputee Store, Inc. is required by law to collect sales tax on orders shipped to California. If you are shipping to any of these states, the appropriate charges will be added to your merchandise total and displayed on your final order confirmation. I
Yes! Amputee Store offers Affirm (Shop Installments) —a flexible payment option that lets you shop now and pay later. Split your purchase into four interest-free installments. Payments are charged to your credit or debit card automatically every two
Most customers use their order confirmation email as an invoice—it includes all the key details like your order number, product and shipping cost, total cost, and shipping address. However, if you live outside the United States and need a formal invo