We totally get it—sometimes you realize you forgot something right after you hit "Submit Order." It happens!. If you need to edit your order, update shipping info, or add an item, please contact us as soon as possible, using either email or chat. 📦
No worries—it happens! If you just placed your order and realized your shipping address is incorrect, we’ll do our best to catch it before it leaves our warehouse. As long as you contact us, before your order ships, we can update your address. Some o
If you just placed your order and need to make a change or cancel it, please contact us immediately. 👉 Use our 'Update Order' automated feature. Our system will update or cancel your order as long as it's unfulfilled. ⚠️ Please note: Many orders are
Your Amputee Store order number is easy to spot—it always ends with “AS”. For example: Order #1000AS. You’ll find this number in your order confirmation email and any communication from us about your purchase. It helps us quickly locate your order if
We know how important it is for you to receive your order, so we keep you updated every step of the way!. Order Confirmation Email – Shortly after you place your order, you’ll receive a confirmation email (typically within an hour). This confirms tha
Waiting for a confirmation email and nothing shows up? Don’t worry—it happens sometimes, and we’re here to help you track it down. Here are a few common reasons and what you can do:. It’s easy to mistype your email when placing an order. If you think
We’re so sorry to hear your order didn’t arrive in perfect condition—we’re here to make it right as quickly as possible!. If you receive a damaged or broken item, please follow these steps:. Contact Us Right AwayReach out to our support team within a
We’re so sorry something’s not quite right with your order—we’ll make it right as quickly as possible. If you received an item you didn’t order or something that doesn't match your packing slip, please contact us so we can start the replacement proce
If you’re having issues like:. Not being able to add items to your cart. Unable to change quantities in your cart. Buttons (like “Add to Cart” or “Checkout”) not responding. You’re not alone—and we’ve got a simple fix!. These types of problems are us