📧 Why Didn't I Receive a Confirmation Email After Placing My Order?Updated 3 months ago

Waiting for a confirmation email and nothing shows up? Don’t worry—it happens sometimes, and we’re here to help you track it down.

Here are a few common reasons and what you can do:

1️⃣ Incorrect Email at Checkout

It’s easy to mistype your email when placing an order. If you think this might be the case, just contact our team with your full name and order details. We’ll update your email address and make sure you receive all future updates.

2️⃣ Check Your Spam or Junk Folder

Spam filters sometimes mistake order emails for promotions or unwanted messages.
Look in your Spam, Junk, or Promotions folder to see if your confirmation is hiding there.

3️⃣ Email App Issues or Rules

Your email client (like Outlook or Apple Mail) might be delaying downloads or filtering emails based on rules you’ve set.
Try:

• Disabling any mail filtering rules

• Checking your settings to ensure your mail client is syncing properly

4️⃣ Still No Email? Give It a Little Time

Most confirmation emails arrive instantly, but occasionally they can take up to 24 hours. If it’s been more than a day and you still haven’t received anything, reach out to our team and we’ll be happy to help!

We’ll make sure you get the updates you need—just let us know how we can assist! 💙