📦 What Should I Do If My Order Arrives Damaged?Updated 3 months ago

We’re so sorry to hear your order didn’t arrive in perfect condition—we’re here to make it right as quickly as possible!

If you receive a damaged or broken item, please follow these steps:

1. Contact Us Right Away
   Reach out to our support team within a few days of receiving your order.

2. Include the Following in Your Message:

   • Your order number

   • A brief description of the damage

   • Clear photos of the damaged item(s), packaging, and shipping label

3. Don’t Discard the Packaging
   Hold onto the original packaging until we’ve had a chance to review the issue—this helps us with carrier claims if needed.

Once we review the information, we’ll let you know the next steps, whether it’s a replacement, refund, or other resolution.

We know how important your prosthetic supplies are, and we’ll do everything we can to fix the issue quickly. 💙