Amputee Store

<p data-start="177" data-end="322" style=" text-decoration: none;" id="isPasted">At <strong data-start="180" data-end="197">Amputee Store</strong>, we offer fast, reliable shipping to make sure you get your prosthetic supplies when you need them. Here&#x2019;s a quick overview:</p><ul data-start="324" data-end="649" style=" text-decoration: none;"><li data-start="324" data-end="377"><p data-start="326" data-end="377"><strong data-start="326" data-end="343">Free shipping</strong> on all U.S. orders <strong data-start="363" data-end="375">over $85</strong></p></li><li data-start="378" data-end="425"><p data-start="380" data-end="425">Flat rate of <strong data-start="393" data-end="402">$3.99</strong> for orders under $85</p></li><li data-start="426" data-end="510"><p data-start="428" data-end="510">Most orders ship <strong data-start="445" data-end="457">same day</strong> if placed before <strong data-start="475" data-end="493">11:00 AM (Pacific Time)</strong>, Monday&#x2013;Friday</p></li><li data-start="511" data-end="590"><p data-start="513" data-end="590">We ship via <strong data-start="525" data-end="532">UPS, FedEx</strong> and <strong data-start="537" data-end="545">USPS</strong>, depending on your location and order size</p></li><li data-start="511" data-end="590"><p data-start="513" data-end="590">We ship via <strong>Global Post, USPS, FedEx, and DHL</strong> for orders outside of the United States.</p></li><li data-start="591" data-end="649"><p data-start="593" data-end="649">You&#x2019;ll receive <strong data-start="608" data-end="625">tracking info</strong> once your order ships</p></li></ul><p data-start="651" data-end="878" style=" text-decoration: none;">For full shipping details, including information on processing times, international shipping, and carrier policies, please visit our complete <strong data-start="794" data-end="823"><a data-start="793" data-end="877" rel="noopener" target="_new" href="https://amputeestore.com/pages/shipping-information">Shipping Information</a>&#xA0;</strong>page<strong data-start="794" data-end="823">.</strong></p>

<h3 id="isPasted">Most orders ship within 24 hours of being placed Monday -&nbsp;Friday. Orders placed over the weekend will typically ship on Monday. We ship from Downtown Los Angeles, CA 90021.</h3><h2>United States&nbsp;Shipping Terms &amp; Conditions</h2><h3>FREE Economy Shipping (7-10 business days)</h3><p>Economy shipping transit time ranges between 7-10 business days. No Saturday delivery. Possible shipping methods include UPS SurePost, UPS Ground, USPS First Class Mail and USPS Priority Mail.</p><p>We offer free economy shipping within the United States on orders over $85.</p><ul><li>Orders placed before 11:00 AM (PST) (subject to stock and availability) will ship the same day and all orders placed after 11:00 AM (PST) will leave our warehouse the next business day.</li></ul><h2>Premium Shipping (1-4 Business Day(s) Estimate)</h2><p>Shipping rates are calculated during checkout. Available Premium Shipping rates are based on your order&#39;s weight and include&nbsp;USPS Priority and UPS Ground services.</p><ul><li>Orders placed before 11:00 AM (PST) (subject to stock and availability) will ship the same day and all orders placed after 11:00 AM (PST) will leave our warehouse the next business day. &nbsp;</li><li><p>In most cases, the expected delivery date printed on your receipt or provided at checkout will reflect a delivery time of 1- 4 business day(s) and is based on origin, destination, and drop-off time. The expected delivery date does not come with a money-back guarantee.</p></li></ul><h3>United Parcel Service (UPS)</h3><p>Shipping rates are calculated by UPS during checkout. Available UPS shipping rates are based on your order&#39;s contents and weight and include UPS Next Day Air Saver and UPS Second Day Air.</p><ul><li>UPS expedited orders placed before 11:00 AM (PST) (subject to stock and availability) will ship the same day and all orders placed after 11:00 AM (PST) will leave our warehouse the next business day.</li></ul><h3>Delivery Details</h3><h4>Weekend Delivery</h4><p>USPS does not deliver on Sundays and UPS does not deliver on Saturday or Sunday.</p><p>Saturday and Sunday are excluded from the estimated transit time calculation. For example: A package shipped UPS Next Air Saver shipping on Friday would be delivered the next business day, Monday.</p><h4>No Delivery on National Holidays</h4><p>UPS and USPS do not deliver on national holidays such as the 4th of July, Thanksgiving, Christmas Day, New Year&#39;s Day just to name a few. If a national holiday is between your order date and the anticipated arrival date of your package, please expect your package a day later.</p><h4>PO Boxes, APO</h4><p>UPS does not offer shipping to P.O. Boxes or APO addresses, so we use USPS to ship to these destinations. Restrictions apply.</p><h2>International Shipping Terms &amp; Conditions</h2><ul><li>All orders are processed in US dollars at the most recent exchange rate available.</li><li>Packing slips for International Shipments cannot be marked as a &quot;gift&quot; or with altered prices.</li><li>International Orders may require 3-5 business days or more of additional processing time prior to shipment as we may need to consolidate items to one location for shipment.</li><li>Any import duties, taxes or brokerage fees due at the time of delivery are the sole responsibility of the receiving customer.</li></ul><p>Most likely. Every country has different regulations on how they handle imported goods. We recommended you visit this&nbsp;<a href="%3Ca%20data-fr-linked=" rel="noopener noreferrer">http://www.dutycalculator.com/</a>&quot; target=&quot;_blank&quot; style=&quot;cursor: pointer; outline: 0px;&quot;&gt;Duty Calculator&nbsp;to get an estimate of what you will be charged when the package arrives.&nbsp;We do not pre-pay or cover any import fees.</p><p>Some brands may not be shipped to certain destinations due to manufacturer restrictions. If you have selected an item that cannot be shipped internationally we will inform you in the checkout process on our store. If you are visiting the US we can ship any product to your hotel or any UPS store for pickup.</p><h3>Transit Times</h3><p>Estimated shipping transit times will calculate for you upon checkout.&nbsp;</p><ul><li>USPS First-Class Package International Service&nbsp;- Using First Class Mail International, deliveries generally take between&nbsp;7&ndash;21 days&nbsp;to arrive, although the USPS does not guarantee delivery dates or times. Mail may travel to its destination by ground, air or a combination of both.</li><li>USPS Priority Mail International&nbsp;- 6-10 Business Days for many countries. Actual number of days may vary based on origin, destination, and customs delays.</li><li>USPS Priority Mail Express International&nbsp;- 3-5 Business Days for many countries. Actual number of days may vary based on origin, destination, and customs delays.</li><li>DHL Express&nbsp;- 3-5 Business Days for many countries. Actual number of days may vary based on origin, destination, and customs delays.</li></ul><h3>International Returns</h3><ul><li>Customer is responsible for all back and forth shipping and brokerage charges for returns.</li><li>International shipments should be marked as a &quot;Merchandise Return&quot; with a carrier that does not levy brokerage fees.</li><li>Customer is responsible for any applicable brokerage or customs charges. Any items shipped COD or having additional brokerage fees that are charged to Amputee Store&nbsp;upon delivery will be rejected.</li></ul><p>To place an international order, please add the items you are interested in to your shopping cart and utilize our standard checkout to place your order. Shipping costs and an estimated timeline will be calculated for your review prior to completing checkout.</p>

shipping policy

Order Information

Shipping & Delivery

✏️ Can I Edit or Add Anything to My Order?

🏡 Oh No! I Entered My Address Incorrectly—Can I Fix It?

🕒 Need to Change or Cancel Your Order? Act Quickly!

🔎 Which Number Is My Order Number?

📬 How Will I Know My Order Is on the Way?

📧 Why Didn't I Receive a Confirmation Email After Placing My Order?

📦 What Should I Do If My Order Arrives Damaged?

📦 Wrong or Missing Items in Your Order? Let’s Fix It!

🛒 Having Trouble Adding to Cart or Clicking Buttons? Read This First!

Order Details

🌍 What Is Your Transit Time for International Orders?

Will I have to sign for my package?

📦 Why Does My Tracking Number Say the Package Was Already Delivered?

Will I Get a Tracking Number for My Order?

🌍 Do You Pay Import Duties and Taxes?

📦 What Warehouse Is My Package Shipping From?

📫 My Tracking Says “Delivered,” but I Haven’t Received My Package—What Should I Do?

🏷️ Can You Change the “Ship From” Address So It Doesn’t Say Amputee Store?

Do you ship to hotels or motels?

⏰ What Are Your Shipping Cutoff Times?

📦 How Much Is Shipping Within the USA?

✈️ Do You Offer Expedited Shipping?

📬 A Friendly Reminder: Double-Check Your Shipping Info

📦 What Is Your Shipping Policy?

❓Can I Request to Hold or Re-Route My Package?

🚫 Non-Returnable Items at Amputee Store

🛠️ Received a Faulty Item? We’re Here to Help!

🚚 Return Shipping Details & Processing Times

📦 Return Condition Requirements

🌍 What Is Your Return Policy for Orders Outside of the United States?

🔁 What Is Your Exchange Policy?

💳 How Long Does It Take to Receive My Refund?

💰 How Are Refunds Issued?

📦 Do You Charge a Restocking Fee?

✅ Step-by-Step: How to Start a Return

Returns, Refunds, & Exchanges

Do you match prices if an item goes on sale after my purchase?

Is the item I want going to be on sale soon?

💸 How Do I Apply Promo or Discount Codes?

🔄 Returns & Quantity Discounts: What You Need to Know

How do I stop your marketing emails?

How do I unsubscribe from text messages?

Does Amputee Store Offer Free Shipping?

🎟️ I Forgot to Add My Discount Code—Can I Still Use It?

🎖️ Do You Offer Discounts for Military Members or Teachers?

Promotions & Discounts

💳 I Placed One Order—Why Are There Multiple Charges on My Account?

❌ Why Is My Debit, Credit or HSA/FSA Card Being Declined?

🏥 Does Amputee Store Accept Medicare or Medicaid (Medi-Cal in California)?

💳 Can I Use My HSA or FSA at Amputee Store?

💳 I Used the Wrong Credit Card—Can I Change It?

Does Amputee Store accept insurance?

Do you charge sales tax on any item?

Do You Offer Affirm?

🧾 Can I Receive an Invoice for My Order?

Payment & Billing

How do I use my benefits/rewards points?

Unlock Rewards Instantly – It’s Free & Easy! 🎉

🎉 Earn Rewards Points in Fun & Easy Ways!

Redeem Your Points & Enjoy Your Rewards!

What are tiers, and how do I achieve them?

Do my rewards points expire?

How does the referral program work?

How do I use my rewards?

🎟️ Can I Use More Than One Discount Code?

⭐ I Reviewed a Product but Didn’t Receive My Points—What Now?

What Rewards Can I Redeem with My Amputee Store Points? 🎁

🔄 What Happens to My Rewards Points If I Return an Order?

How can I check my rewards points balance?

🎉 Earn Rewards & Save on Your Prosthetic Supplies! 🎉

Rewards Program

💳 How Can I Change or Update My Payment Method?

🔄 How Do I Cancel an Autoship & Save Subscription?

🔢 How Do I Update the Quantity of an Item in My Order?

What Updates Can I Make to my Autoship Subscription?

📧 What Email Notifications Will I Get Regarding My Subscription?

Autoship & Save Subscriptions

How do I create my Amputee Store account?

How do I log into my account?

🔐 I'm Having Trouble Logging Into My Account

My Account

🛠️ Can I Special Order a Product That’s Not Listed on Amputee Store?

📘 Do You Have a Catalog?

🎁 Do Gift Cards Expire?

💳 I Paid with a Gift Card—How Do Refunds Work?

Gift Cards

How to measure your waist

Wear appropriate clothing

Measuring basics

How to Choose the Correct Prosthetic Sock Length

Measurement Warnings!

What type of measuring device should I use?

Write down your measurements. 📏

How do I measure my hips?

📏 Where Can I Find Product Sizing Information?

Sizing Basics

🔄 Do You Sell Used or Refurbished Equipment?

🔄 Can I Return Open Box Products?

How Do You Evaluate a Product’s Condition?

Do products sold as Open Box come with a manufacturer's warranty?

How can I return my Open Box product if I am not satisfied?

Your Open Box inventory keeps changing, is this normal?

🔍 How Do I Find Open Box Products?

How Much Are Open Box Products Discounted?

Open Box

Product Information

About Us – The Amputee Store Story

🤝 Do You Accept Donations?

💡 Want to Suggest a New Product? We’d Love to Hear from You!

🏢 Does Amputee Store Have a Physical Storefront?

📣 Interested in Advertising with Amputee Store?

📞 Why Doesn’t Amputee Store Offer Telephone Support?

Autoship & Save - Terms & Conditions

Privacy Policy

Terms of Service

Accessibility

🍪 What Are Cookies? Do I Need to Enable Them?

Is it safe to use my credit card on your site?

How do I protect my personal data?

💳 Is It Safe to Use My Credit Card at Amputee Store?

🔒 What Is Your Privacy Policy?

Is it safe to use my debit card online?

Is the AmputeeStore.com website secure? What security features are in place to safeguard my information?

Policies

📦 What Is Your Shipping Policy?Updated 3 months ago