📫 My Tracking Says “Delivered,” but I Haven’t Received My Package—What Should I Do?Updated 3 months ago

We know how frustrating this can be—and we’re here to help!

🕵️‍♂️ First, Do a Quick Check:

Before assuming the package is lost, try the following steps:

• Look in all possible delivery areas: mailroom, porch, garage, side or back door, mailbox, or apartment office.

• Ask your neighbors or building staff—sometimes packages are left with them as a courtesy.

• If possible, try to speak with your local delivery driver. They may remember exactly where the package was placed.

❗ Still Can’t Find It?

If you've checked and still can’t locate your order, please contact us. We'll launch a missing package investigation with the carrier.

📅 Please note: Claims can take 7–10 business days to resolve, depending on the shipping carrier’s process. We’ll be with you every step of the way and will do everything we can to ensure your order is either found or replaced.

Your satisfaction is our priority—and we’ll work hard to make things right!