📞 Why Doesn’t Amputee Store Offer Telephone Support?Updated 2 months ago

We get this question a lot—and we totally understand! But there’s a reason we’ve chosen to go all-in on online support instead of phone calls. In fact, we believe it’s the best way to give you the fastest, most helpful, and most accurate service possible.

💬 Here’s Why We Keep Support Online-Only:

🧠 We Can Be More Helpful

Our team can instantly access your order history, product details, and account activity to help resolve your issue—without putting you on hold or transferring you around.

🔄 We Work Closely With a Certified Prosthetist

Many support questions require input from a Certified Prosthetist, especially when it comes to sizing, liner selection, or material compatibility. Through email and chat, we can easily exchange:

• Photos or screenshots of your product or limb

• Helpful links, guides, and video tutorials

• Expert recommendations tailored to your needs

Explore our in-depth Prosthetic Guides created to help you make informed decisions about your prosthetic care.

⚡ It’s Faster Than a Phone Call

Online support lets us respond more efficiently, escalate complex questions quicker, and avoid wait times or dropped calls.

📝 Better Record Keeping

Every support ticket and live chat is logged so our team—and you—can refer back to it. This helps ensure that nothing gets lost in translation if you need ongoing support.

👩‍💻 What Support Options Are Available?

We offer:

• 24/7 support via email

• Live chat with a real human

• Social media support during business hours