Amputee Store

<div data-id="richcontent_area" id="isPasted"><h3 data-start="1170" data-end="1191" style=" text-decoration: none;" id="-our-vision">&#x1F4A1; Our Vision</h3>From the beginning, we&#x2019;ve believed this wasn&#x2019;t just about products&#x2014;it&#x2019;s about quality of life.At Amputee Store, we:<ul data-start="1315" data-end="1687" style=" text-decoration: none;"><li data-start="1315" data-end="1365">Empower our customers to make informed choices</li><li data-start="1366" data-end="1422">Focus on your individuality, not your disability</li><li data-start="1423" data-end="1491">Aim to be a resource, not a replacement for your Prosthetist</li><li data-start="1492" data-end="1597">Share practical product knowledge, personal care tips, and the latest in amputee-related news</li><li data-start="1598" data-end="1687">Strive to make shopping for prosthetic supplies simple, helpful, and even enjoyable</li></ul>Whether you&#x2019;re new to limb loss or a seasoned pro at managing your care, we&#x2019;re here to support you every step of the way.<hr data-start="1812" data-end="1815" style=" text-decoration: none;"><h3 data-start="1817" data-end="1854" style=" text-decoration: none;" id="-a-promise-to-our-community">&#x1F91D; A Promise to Our Community</h3>Every order, every email, and every question is handled by the same small, dedicated team. We&#x2019;re not just an online store&#x2014;we&#x2019;re your partners in care. Your trust inspires us to keep improving and delivering the best experience possible.Join our newsletter to stay connected, learn something new, and be part of a community that puts you first.Thanks for visiting&#x2014;and most importantly, explore on. &#x2014;Amputee Store Team &#x1F499; </div>

<div data-id="richcontent_area" id="isPasted"><h1>THE AMPUTEE STORE STORY</h1>by Bryan PotokThe Story Begins HereI&#39;ve worked in a lot of different parts of the U.S. but no matter where I was my patients had the same question: Where should they buy their prosthetic supplies? As a Prosthetist for nearly 20 years, I was embarrassed to say that I didn&#39;t have a great answer.The convention was that products were bought by Prosthetists directly from manufacturers, and they weren&#39;t readily available to the people who used them daily. I decided to break convention in order to create a store exclusively for people living with limb loss. &nbsp;In 2006, from my cramped New York apartment, I started an online medical store to reach the amputee community and provide solutions in a way that hadn&#39;t been done before. &nbsp;We would offer both a comprehensive selection of products, giving our customers real options, as well as in-depth information about everything we&#39;d sell. &nbsp;This allows our customers to determine for themselves which products best suited their individual needs.Amputee Store wound up making waves in the industry as manufacturers scratched their heads at our different&nbsp;business model. Some were even hesitant to sell to us. Now we&#39;re slowly winning those manufacturers over by becoming a real resource for the amputee community and the place to go for all things related to living with limb loss.<img data-fr-image-pasted="true" alt="Bryan setting up the iWalk for store photo shoot." src="%3Ca%20data-fr-linked=" href="https://cdn.shopify.com/s/files/1/0824/6797/files/bryan_large.jpg?7529041583619671527" class="fr-fic fr-dii">https://cdn.shopify.com/s/files/1/0824/6797/files/bryan_large.jpg?7529041583619671527&quot; class=&quot;currimg docsimage sty__6krgkl__cls&quot; data-zdeskdocid=&quot;img_3802826539293309&quot; data-zdeskdocselectedclass=&quot;original&quot; style=&quot;border: 0px; max-width: 100%; padding: 10px; width: 340px; height: auto; cursor: pointer;&quot;&gt; <img data-fr-image-pasted="true" alt="Sal adjusting knit-rite compressogrip shrinker for photo shoot." src="%3Ca%20data-fr-linked=" href="https://cdn.shopify.com/s/files/1/0824/6797/files/sal_large.jpg?16306473195294021582" class="fr-fic fr-dii">https://cdn.shopify.com/s/files/1/0824/6797/files/sal_large.jpg?16306473195294021582&quot; class=&quot;sty__c2x9lr__cls&quot; style=&quot;border: 0px; max-width: 100%; height: auto; cursor: pointer;&quot;&gt; Our Vision When we started, we realized that it wasn&#39;t just about limited options, or finding cost effective alternatives to swelling deductibles and co-payments. It was about quality of life for people that have experienced limb loss. We want to empower people to make their own informed decisions about the products that directly impact their daily lives. &nbsp;We&#39;re focused on our customers&#39; distinct individuality and not their perceived disability. (Our site is for people, not amputees.) &nbsp;We don&rsquo;t see ourselves as just another online medical store, and we&#39;re not here to replace your Prosthetist. &nbsp;We want to be a resource for product information, personal care guidelines, and issues and news that affect our customers. At the same time we designed a simple and clean view of products intended to improve your life; while making shopping for supplies a more enjoyable experience. We&#39;ll work hard to offer the highest quality products at affordable prices.We want you to have even more control of your own supplies and your own life.Our brand embodies our promise to strive for a better shopping experience. As your Amputee Supplies Specialists, we want to help you make informed &amp; decisive prosthetic decisions all the time, not just when you&#39;re shopping.&nbsp;All of our orders are processed by the same team that answers the phone and responds to your emails, and your decision to buy from us inspires us&nbsp;to keep improving the experience.Connect with us by joining the mailing list below, and most importantly - explore on!</div>

About Us

✏️ Can I Edit or Add Anything to My Order?

🏡 Oh No! I Entered My Address Incorrectly—Can I Fix It?

🕒 Need to Change or Cancel Your Order? Act Quickly!

🔎 Which Number Is My Order Number?

📬 How Will I Know My Order Is on the Way?

📧 Why Didn't I Receive a Confirmation Email After Placing My Order?

📦 What Should I Do If My Order Arrives Damaged?

📦 Wrong or Missing Items in Your Order? Let’s Fix It!

🛒 Having Trouble Adding to Cart or Clicking Buttons? Read This First!

Order Details

🌍 What Is Your Transit Time for International Orders?

Will I have to sign for my package?

📦 Why Does My Tracking Number Say the Package Was Already Delivered?

Will I Get a Tracking Number for My Order?

🌍 Do You Pay Import Duties and Taxes?

📦 What Warehouse Is My Package Shipping From?

📫 My Tracking Says “Delivered,” but I Haven’t Received My Package—What Should I Do?

🏷️ Can You Change the “Ship From” Address So It Doesn’t Say Amputee Store?

Do you ship to hotels or motels?

⏰ What Are Your Shipping Cutoff Times?

📦 How Much Is Shipping Within the USA?

✈️ Do You Offer Expedited Shipping?

📬 A Friendly Reminder: Double-Check Your Shipping Info

📦 What Is Your Shipping Policy?

❓Can I Request to Hold or Re-Route My Package?

Shipping & Delivery

🚫 Non-Returnable Items at Amputee Store

🛠️ Received a Faulty Item? We’re Here to Help!

🚚 Return Shipping Details & Processing Times

📦 Return Condition Requirements

🌍 What Is Your Return Policy for Orders Outside of the United States?

🔁 What Is Your Exchange Policy?

💳 How Long Does It Take to Receive My Refund?

💰 How Are Refunds Issued?

📦 Do You Charge a Restocking Fee?

✅ Step-by-Step: How to Start a Return

Returns, Refunds, & Exchanges

Do you match prices if an item goes on sale after my purchase?

Is the item I want going to be on sale soon?

💸 How Do I Apply Promo or Discount Codes?

🔄 Returns & Quantity Discounts: What You Need to Know

How do I stop your marketing emails?

How do I unsubscribe from text messages?

Does Amputee Store Offer Free Shipping?

🎟️ I Forgot to Add My Discount Code—Can I Still Use It?

🎖️ Do You Offer Discounts for Military Members or Teachers?

Promotions & Discounts

💳 I Placed One Order—Why Are There Multiple Charges on My Account?

❌ Why Is My Debit, Credit or HSA/FSA Card Being Declined?

🏥 Does Amputee Store Accept Medicare or Medicaid (Medi-Cal in California)?

💳 Can I Use My HSA or FSA at Amputee Store?

💳 I Used the Wrong Credit Card—Can I Change It?

Does Amputee Store accept insurance?

Do you charge sales tax on any item?

Do You Offer Affirm?

🧾 Can I Receive an Invoice for My Order?

Payment & Billing

Order Information

How do I use my benefits/rewards points?

Unlock Rewards Instantly – It’s Free & Easy! 🎉

🎉 Earn Rewards Points in Fun & Easy Ways!

Redeem Your Points & Enjoy Your Rewards!

What are tiers, and how do I achieve them?

Do my rewards points expire?

How does the referral program work?

How do I use my rewards?

🎟️ Can I Use More Than One Discount Code?

⭐ I Reviewed a Product but Didn’t Receive My Points—What Now?

What Rewards Can I Redeem with My Amputee Store Points? 🎁

🔄 What Happens to My Rewards Points If I Return an Order?

How can I check my rewards points balance?

🎉 Earn Rewards & Save on Your Prosthetic Supplies! 🎉

Rewards Program

💳 How Can I Change or Update My Payment Method?

🔄 How Do I Cancel an Autoship & Save Subscription?

🔢 How Do I Update the Quantity of an Item in My Order?

What Updates Can I Make to my Autoship Subscription?

📧 What Email Notifications Will I Get Regarding My Subscription?

Autoship & Save Subscriptions

How do I create my Amputee Store account?

How do I log into my account?

🔐 I'm Having Trouble Logging Into My Account

My Account

🛠️ Can I Special Order a Product That’s Not Listed on Amputee Store?

📘 Do You Have a Catalog?

🎁 Do Gift Cards Expire?

💳 I Paid with a Gift Card—How Do Refunds Work?

Gift Cards

How to measure your waist

Wear appropriate clothing

Measuring basics

How to Choose the Correct Prosthetic Sock Length

Measurement Warnings!

What type of measuring device should I use?

Write down your measurements. 📏

How do I measure my hips?

📏 Where Can I Find Product Sizing Information?

Sizing Basics

🔄 Do You Sell Used or Refurbished Equipment?

🔄 Can I Return Open Box Products?

How Do You Evaluate a Product’s Condition?

Do products sold as Open Box come with a manufacturer's warranty?

How can I return my Open Box product if I am not satisfied?

Your Open Box inventory keeps changing, is this normal?

🔍 How Do I Find Open Box Products?

How Much Are Open Box Products Discounted?

Open Box

Product Information

About Us – The Amputee Store Story

🤝 Do You Accept Donations?

💡 Want to Suggest a New Product? We’d Love to Hear from You!

🏢 Does Amputee Store Have a Physical Storefront?

📣 Interested in Advertising with Amputee Store?

📞 Why Doesn’t Amputee Store Offer Telephone Support?

Autoship & Save - Terms & Conditions

Privacy Policy

Terms of Service

Accessibility

🍪 What Are Cookies? Do I Need to Enable Them?

Is it safe to use my credit card on your site?

How do I protect my personal data?

💳 Is It Safe to Use My Credit Card at Amputee Store?

🔒 What Is Your Privacy Policy?

Is it safe to use my debit card online?

Is the AmputeeStore.com website secure? What security features are in place to safeguard my information?

Policies

💡 Our Vision

🤝 A Promise to Our Community

About Us – The Amputee Store StoryUpdated 2 months ago

💡 Our Vision

🤝 A Promise to Our Community