# amputee-supplies

> Public Help Center articles for amputee-supplies.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [✏️ Can I Edit or Add Anything to My Order?](https://support.amputeestore.com/en-US/can-i-edit-or-add-anything-to-my-order-1344491.md): Once an order is placed, we are unable to make changes to the order. However, if you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order.
- [🏡 Oh No! I Entered My Address Incorrectly—Can I Fix It?](https://support.amputeestore.com/en-US/oh-no-i-entered-my-address-incorrectly%E2%80%94can-i-fix-it-1344500.md): <div data-id="richcontent_area" id="isPasted"><p>As long as you contact us before your order leaves our warehouse, we&rsquo;ll be able to correct your address for you!&nbsp;</p>If you&rsquo;ve just finished placing your order, please contact the Amputee Store immediately if you need to change your shipping address. &nbsp;Please <a href="%3Ca%20data-fr-linked=">https://help.amputeestore.com/portal/newticket</a>&quot; target=&quot;_blank&quot; style=&quot;cursor: pointer; outline: 0px;&quot;&gt;Contact Us through our email form and include your name, email address, the correct shipping address and order number. &nbsp;If you have an Amputee Store account, you can <a href="%3Ca%20data-fr-linked=">https://amputeestore.com/account/login</a>&quot; target=&quot;_blank&quot; style=&quot;cursor: pointer; outline: 0px;&quot;&gt;log-in here&nbsp;to update your address for future orders.<br><br>Please be advised that some orders are shipped very soon after placement and it may not always be possible to modify your shipping address. If more than two hours have passed, chances are high that our expert packers have already packed and shipped your order!<br><br>In either case, please send us an email through <a href="%3Ca%20data-fr-linked=">https://help.amputeestore.com/portal/newticket</a>&quot; target=&quot;_blank&quot; style=&quot;cursor: pointer; outline: 0px;&quot;&gt;Contact Us&nbsp;so that we can help get your order to you.<br><br></div>
- [🕒 Need to Change or Cancel Your Order? Act Quickly!](https://support.amputeestore.com/en-US/need-to-change-or-cancel-your-order-act-quickly-1344399.md): <div data-id="article_answer_container" id="isPasted"><div data-id="article_answer_box"><div data-id="richcontent_area">If you&rsquo;ve just finished placing your order, please contact the Amputee Store immediately, if you need to change or cancel your order. &nbsp;<br><br>Please <a href="%3Ca%20data-fr-linked=">https://help.amputeestore.com/portal/newticket</a>&quot; target=&quot;_blank&quot; style=&quot;cursor: pointer; outline: 0px;&quot;&gt;Contact Us through our email form and include your name, email address, order number and revised shipping method. Once your form is submitted we will reply with further instructions and/or options.&nbsp;<br><br>We&rsquo;ll try to modify your order to a faster shipping speed assuming we haven&rsquo;t yet hit our 1pm cutoff time. Please be advised that some orders are shipped very soon after placement and it may not always be possible to cancel or modify an order. If more than an hour has passed, chances are high that we&#39;ve already packed and shipped your order!<br><br>In either case, please send us an email through <a href="%3Ca%20data-fr-linked=">https://help.amputeestore.com/portal/newticket</a>&quot; target=&quot;_blank&quot; style=&quot;cursor: pointer; outline: 0px;&quot;&gt;Contact Us&nbsp;so that we can help get your order to you.</div></div></div><div data-id="article_rate_container"><span data-id="text">Helpful?</span></div>
- [🔎 Which Number Is My Order Number?](https://support.amputeestore.com/en-US/which-number-is-my-order-number-1344465.md): <p>Your order number ends with &quot;AS&quot;, for example order number 1000AS.</p>
- [📬 How Will I Know My Order Is on the Way?](https://support.amputeestore.com/en-US/how-will-i-know-my-order-is-on-the-way-1412417.md): We know how important it is for you to receive your order, so we keep you updated every step of the way!. Order Confirmation Email – Shortly after you place your order, you’ll receive a confirmation email (typically within an hour). This confirms tha
- [📧 Why Didn't I Receive a Confirmation Email After Placing My Order?](https://support.amputeestore.com/en-US/why-didnt-i-receive-a-confirmation-email-after-placing-my-order-1344520.md): <p id="isPasted">You may have entered an incorrect email address during checkout. If this is the case, simply &quot;<a href="%3Ca%20data-fr-linked=">https://help.amputeestore.com/portal/newticket</a>&quot; target=&quot;_blank&quot; style=&quot;cursor: pointer; outline: 0px;&quot;&gt;Contact Us&quot; and request an update to your order with the correct email address. This way, you will receive email updates related to your order.</p><p><br></p><ol><li>Spam filtering software within your email account may place your order email updates in the Spam folder. &nbsp;Your mail client (i.e. outlook)&nbsp;is not downloading your mail, or mail handling rules configured within your client are set to not download certain mail or to move it somewhere else. Disable all mail handling rules and ensure that your mail client is functioning correctly.</li></ol><p>Please allow up to 24 hours from the time of the order to receive a confirmation. Most confirmations should arrive instantly but not all will. If you still have not received a confirmation after 24 hours and you have checked the aforementioned, please&nbsp;&quot;<a href="%3Ca%20data-fr-linked=">https://help.amputeestore.com/portal/newticket</a>&quot; target=&quot;_blank&quot; style=&quot;cursor: pointer; outline: 0px;&quot;&gt;Contact Us&quot;.</p>
- [📦 What Should I Do If My Order Arrives Damaged?](https://support.amputeestore.com/en-US/what-should-i-do-if-my-order-arrives-damaged-1344522.md): <div data-id="richcontent_area" id="isPasted">If your order arrives visibly damaged please refuse the shipment. This will allow our Team to file a claim easily with the carrier and simultaneously facilitate your replacement.<br><br>Upon acceptance of the shipment from our warehouse, the shipping carrier assumes the responsibility for safe delivery. &nbsp;If you receive a shipment with damaged items (including concealed damage) please follow these steps:<br><br>1. &nbsp;Do not return the damaged goods to us without first&nbsp;<a href="%3Ca%20data-fr-linked=">https://help.amputeestore.com/portal/newticket</a>&quot; target=&quot;_blank&quot; style=&quot;cursor: pointer; outline: 0px; font-family: Puvi, -apple-system, system-ui, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif;&quot;&gt;contacting us&nbsp;and having the packages inspected by the shipper or its agent.<br>2. &nbsp;Retain all shipping cartons and packing materials for inspection by the carrier.<br>3. &nbsp;If received via UPS or FedEx: contact us within 24 hours of receiving the shipment to start a claim with the shipper. An inspection may be necessary to complete the claim.<br>4. In cases of concealed damage, pictures showing the damage upon arrival could be of great help in getting reimbursed from the shipping carrier.<br><br></div>
- [📦 Wrong or Missing Items in Your Order? Let’s Fix It!](https://support.amputeestore.com/en-US/wrong-or-missing-items-in-your-order-let%E2%80%99s-fix-it-1344416.md): <div data-id="richcontent_area" id="isPasted">If you received the wrong item or an item you didn&#39;t order, please&nbsp;<a href="%3Ca%20data-fr-linked=" rel="noopener noreferrer" target="_blank">https://amputeestore.com/pages/contact-us</a>&quot; class=&quot;sty__va84bi__cls&quot; style=&quot;cursor: pointer; outline: 0px; font-size: 16px; background-color: rgb(255, 255, 255);&quot;&gt;contact us&nbsp;to initiate a replacement.<br><br>If you&#39;re missing an item, check the packing slip that was included with your shipment. In order to fill your order&nbsp;quickly with items already in-stock, we may have split your order into multiple&nbsp;shipments, which we would indicate on the packing slip.<br><br>If this is the case, you will not be charged any additional shipping costs beyond those you originally authorized.</div>
- [🛒 Having Trouble Adding to Cart or Clicking Buttons? Read This First!](https://support.amputeestore.com/en-US/having-trouble-adding-to-cart-or-clicking-buttons-read-this-first-1344467.md): <p>turn on java</p>
- [🌍 What Is Your Transit Time for International Orders?](https://support.amputeestore.com/en-US/what-is-your-transit-time-for-international-orders-1344381.md): <div data-id="article_answer_container" id="isPasted"><div data-id="article_answer_box"><div data-id="richcontent_area"><h3>Transit Times</h3><p>Estimated shipping transit times will calculate for you upon checkout.&nbsp;</p><ul><li>USPS First-Class Package International Service&nbsp;- Using First Class Mail International, deliveries generally take between&nbsp;7&ndash;21 days&nbsp;to arrive, although the USPS does not guarantee delivery dates or times. Mail may travel to its destination by ground, air or a combination of both.</li><li>USPS Priority Mail International&nbsp;- 6-10 Business Days for many countries. Actual number of days may vary based on origin, destination, and customs delays.</li><li>USPS Priority Mail Express International&nbsp;- 3-5 Business Days for many countries. Actual number of days may vary based on origin, destination, and customs delays.</li><li>DHL Express - 3-5 Business Days for many countries. &nbsp;Actual number of days may vary based on origin, destination, and customs delays.</li></ul></div></div></div>
- [Will I have to sign for my package?](https://support.amputeestore.com/en-US/will-i-have-to-sign-for-my-package-1344383.md): <div data-id="richcontent_area" id="isPasted">Amputee Store does not require a signature when we ship your package; it depends on the shipping carrier. There are instances when the delivery driver may decide to choose this option, at their discretion. The only exception is, if an order&#39;s value exceeds a specific value threshold.</div>
- [📦 Why Does My Tracking Number Say the Package Was Already Delivered?](https://support.amputeestore.com/en-US/why-does-my-tracking-number-say-the-package-was-already-delivered-1344402.md): <div data-id="article_answer_container" id="isPasted"><div data-id="article_answer_box"><div data-id="richcontent_area">UPS recycles all of their tracking numbers. Sometimes, for a full day after a tracking number is assigned to a new package, the information available will pertain to a previous order that traveled -- sometimes months ago -- under that same number.<br><br>When this happens, please rest assured that your tracking information will be available within a short period of time and should indicate the correct delivery date. Once the package is scanned by UPS, you will also be able to click the &quot;view package progress&quot; link, and the updated tracking detail will be reflected.<br>If you feel something is still wrong and you want our team to research the location of your package please <a href="%3Ca%20data-fr-linked=">https://help.amputeestore.com/portal/newticket</a>&quot; target=&quot;_blank&quot; style=&quot;cursor: pointer; outline: 0px;&quot;&gt;Contact Us.</div></div></div><div data-id="article_rate_container"><span data-id="text">Helpful?</span></div>
- [Will I Get a Tracking Number for My Order?](https://support.amputeestore.com/en-US/will-i-get-a-tracking-number-for-my-order-1344421.md): <div data-id="richcontent_area" id="isPasted">Absolutely! When your order ships out you&#39;ll get an automatic e-mail with a tracking number. The tracking number will also be viewable in your &#39;order confirmation&#39; email. We&rsquo;ll provide the tracking number as soon as your order ships, but it sometimes takes 24-48 hours to go live within the shipper&rsquo;s system.</div>
- [🌍 Do You Pay Import Duties and Taxes?](https://support.amputeestore.com/en-US/do-you-pay-import-duties-and-taxes-1344429.md): <p id="isPasted">No, any import duties, taxes or brokerage fees due at the time of delivery are the sole responsibility of the receiving customer.</p><p>Most likely. Every country has different regulations on how they handle imported goods. We recommended you visit this&nbsp;<a href="%3Ca%20data-fr-linked=">http://www.dutycalculator.com/</a>&quot; target=&quot;_blank&quot; class=&quot;sty__c5y0x5__cls&quot; style=&quot;cursor: pointer; outline: 0px; background: rgb(255, 255, 255);&quot;&gt;Duty Calculator&nbsp;to get an estimate of what you will be charged when the package arrives.&nbsp;We do not pre-pay or cover any import fees.</p>
- [📦 What Warehouse Is My Package Shipping From?](https://support.amputeestore.com/en-US/what-warehouse-is-my-package-shipping-from-1344510.md): <div data-id="richcontent_area" id="isPasted">Once your package has been shipped, you will receive an email with the tracking number. All of our items ship out of our warehouse in Los Angeles California. &nbsp;We do not use third party distribution companies to fulfill your order.</div>
- [📫 My Tracking Says “Delivered,” but I Haven’t Received My Package—What Should I Do?](https://support.amputeestore.com/en-US/my-tracking-says-%E2%80%9Cdelivered%E2%80%9D-but-i-haven%E2%80%99t-received-my-package%E2%80%94what-should-i-do-1344512.md): <p id="isPasted">First, please check all possible areas that your courier may have left your package (i.e. mailroom, corridor, back door, etc.). &nbsp;Also it&#39;s not uncommon for your neighbor to receive your package as a courtesy and we strongly suggest checking with your neighbors. &nbsp;If your schedule permits, questioning your courier can sometimes save a lot of time in finding your package. &nbsp;</p><p><br></p><p>If you&#39;re still unable to locate it, please <a href="%3Ca%20data-fr-linked=">https://help.amputeestore.com/portal/newticket</a>&quot; target=&quot;_blank&quot; style=&quot;cursor: pointer; outline: 0px;&quot;&gt;contact us right away! We&#39;ll be sure to do everything in our power make sure your order arrives safely. We will then start a claim on your behalf, which can then take between 7-10 business days to resolve depending upon the carrier.</p>
- [🏷️ Can You Change the “Ship From” Address So It Doesn’t Say Amputee Store?](https://support.amputeestore.com/en-US/can-you-change-the-%E2%80%9Cship-from%E2%80%9D-address-so-it-doesn%E2%80%99t-say-amputee-store-1344391.md): <div data-id="richcontent_area" id="isPasted">Absolutely! &nbsp;Our return address, that prints on all shipping labels leaving our warehouse, currently reads &quot;AMS Supplies&quot; instead of &quot;Amputee Store&quot;.<br><br></div>
- [Do you ship to hotels or motels?](https://support.amputeestore.com/en-US/do-you-ship-to-hotels-or-motels-1344386.md): <div data-id="richcontent_area" id="isPasted">Yes! Please confirm with the front desk or Concierge the correct address to use and make sure your suite or room number is on the package for timely delivery.</div>
- [⏰ What Are Your Shipping Cutoff Times?](https://support.amputeestore.com/en-US/what-are-your-shipping-cutoff-times-1344422.md): <div data-id="richcontent_area" id="isPasted"><h3>Free Economy Shipping (7-10 business days)</h3><p>Economy shipping transit time ranges between 7-10 business days. No Saturday delivery. Possible shipping methods include UPS SurePost, UPS Ground, USPS First Class Mail and USPS Priority Mail.</p><p>We offer free economy shipping within the United States on orders over $85.</p><ul><li>Orders placed before 11:00 AM (PST) (subject to stock and availability) will ship the same day and all orders placed after 11:00 AM (PST) will leave our warehouse the next business day.</li></ul><h3>United States Postal Service (USPS)</h3><p>Shipping rates are calculated by USPS during checkout. Available USPS shipping rates are based on your order&#39;s weight and include First-Class Mail Parcel and USPS Priority.</p><ul><li>Orders placed before 11:00 AM (PST) (subject to stock and availability) will ship the same day and all orders placed after 11:00 AM (PST) will leave our warehouse the next business day. &nbsp;</li><li><p>In most cases, the expected delivery date printed on your receipt or provided at checkout will reflect a delivery time of 1, 2, or 3 business days and is based on origin, destination, and drop-off time. The expected delivery date does not come with a money-back guarantee.</p></li></ul><h3>United Parcel Service (UPS)</h3><p>Shipping rates are calculated by UPS during checkout. Available UPS shipping rates are based on your order&#39;s contents and weight and include UPS Ground, UPS Next Day Air Saver, UPS Second Day Air, UPS Three-Day Select.</p><ul><li>UPS Ground orders placed before 11:00 AM (PST) (subject to stock and availability) will ship the same day and all orders placed after 11:00 AM (PST) will leave our warehouse the next business day.</li><li>UPS expedited orders placed before 11:00 AM (PST) (subject to stock and availability) will ship the same day and all orders placed after 11:00 AM (PST) will leave our warehouse the next business day.</li></ul><p><br></p><p>dhl</p></div>
- [📦 How Much Is Shipping Within the USA?](https://support.amputeestore.com/en-US/how-much-is-shipping-within-the-usa-1344430.md): <div data-id="richcontent_area" id="isPasted">Orders over $85 can ship FREE within the United States (7-10 business days), otherwise all shipping and handling fees are calculated based on weight, address and method of delivery. &nbsp;Please read our&nbsp;<a href="%3Ca%20data-fr-linked=" rel="noopener noreferrer">https://help.amputeestore.com/portal/kb/articles/legal-disclaimer-9-3-2014-1</a>&quot; style=&quot;cursor: pointer; outline: 0px;&quot;&gt;<u>Shipping Policy</u>.</div>
- [✈️ Do You Offer Expedited Shipping?](https://support.amputeestore.com/en-US/do-you-offer-expedited-shipping-1412414.md): We offer FedEx 2-Day Shipping for domestic orders. Shipping rates are calculated at checkout and are based on the weight of your order. 🕒 Please Note: While the shipping method is fast, order processing may take up to 48 hours depending on item avai
- [📬 A Friendly Reminder: Double-Check Your Shipping Info](https://support.amputeestore.com/en-US/a-friendly-reminder-double-check-your-shipping-info-1344498.md): <div data-id="richcontent_area" id="isPasted">Amputee Store is not responsible for customer errors in delivery address entry or delivery method selection. Please review your order and contact us immediately if you find mistakes. AmputeeStore.com is not responsible for customer errors in address entry and delivery method selection. Shipping carriers such as UPS levy a $10.00 address correction fee for delivery address errors. We reserve the right to pass any levied fees onto your order.<br><br></div>
- [📦 What Is Your Shipping Policy?](https://support.amputeestore.com/en-US/what-is-your-shipping-policy-1344379.md): <h3 id="isPasted">Most orders ship within 24 hours of being placed Monday -&nbsp;Friday. Orders placed over the weekend will typically ship on Monday. We ship from Downtown Los Angeles, CA 90021.</h3><h2>United States&nbsp;Shipping Terms &amp; Conditions</h2><h3>FREE Economy Shipping (7-10 business days)</h3><p>Economy shipping transit time ranges between 7-10 business days. No Saturday delivery. Possible shipping methods include UPS SurePost, UPS Ground, USPS First Class Mail and USPS Priority Mail.</p><p>We offer free economy shipping within the United States on orders over $85.</p><ul><li>Orders placed before 11:00 AM (PST) (subject to stock and availability) will ship the same day and all orders placed after 11:00 AM (PST) will leave our warehouse the next business day.</li></ul><h2>Premium Shipping (1-4 Business Day(s) Estimate)</h2><p>Shipping rates are calculated during checkout. Available Premium Shipping rates are based on your order&#39;s weight and include&nbsp;USPS Priority and UPS Ground services.</p><ul><li>Orders placed before 11:00 AM (PST) (subject to stock and availability) will ship the same day and all orders placed after 11:00 AM (PST) will leave our warehouse the next business day. &nbsp;</li><li><p>In most cases, the expected delivery date printed on your receipt or provided at checkout will reflect a delivery time of 1- 4 business day(s) and is based on origin, destination, and drop-off time. The expected delivery date does not come with a money-back guarantee.</p></li></ul><h3>United Parcel Service (UPS)</h3><p>Shipping rates are calculated by UPS during checkout. Available UPS shipping rates are based on your order&#39;s contents and weight and include UPS Next Day Air Saver and UPS Second Day Air.</p><ul><li>UPS expedited orders placed before 11:00 AM (PST) (subject to stock and availability) will ship the same day and all orders placed after 11:00 AM (PST) will leave our warehouse the next business day.</li></ul><h3>Delivery Details</h3><h4>Weekend Delivery</h4><p>USPS does not deliver on Sundays and UPS does not deliver on Saturday or Sunday.</p><p>Saturday and Sunday are excluded from the estimated transit time calculation. For example: A package shipped UPS Next Air Saver shipping on Friday would be delivered the next business day, Monday.</p><h4>No Delivery on National Holidays</h4><p>UPS and USPS do not deliver on national holidays such as the 4th of July, Thanksgiving, Christmas Day, New Year&#39;s Day just to name a few. If a national holiday is between your order date and the anticipated arrival date of your package, please expect your package a day later.</p><h4>PO Boxes, APO</h4><p>UPS does not offer shipping to P.O. Boxes or APO addresses, so we use USPS to ship to these destinations. Restrictions apply.</p><h2>International Shipping Terms &amp; Conditions</h2><ul><li>All orders are processed in US dollars at the most recent exchange rate available.</li><li>Packing slips for International Shipments cannot be marked as a &quot;gift&quot; or with altered prices.</li><li>International Orders may require 3-5 business days or more of additional processing time prior to shipment as we may need to consolidate items to one location for shipment.</li><li>Any import duties, taxes or brokerage fees due at the time of delivery are the sole responsibility of the receiving customer.</li></ul><p>Most likely. Every country has different regulations on how they handle imported goods. We recommended you visit this&nbsp;<a href="%3Ca%20data-fr-linked=" rel="noopener noreferrer">http://www.dutycalculator.com/</a>&quot; target=&quot;_blank&quot; style=&quot;cursor: pointer; outline: 0px;&quot;&gt;Duty Calculator&nbsp;to get an estimate of what you will be charged when the package arrives.&nbsp;We do not pre-pay or cover any import fees.</p><p>Some brands may not be shipped to certain destinations due to manufacturer restrictions. If you have selected an item that cannot be shipped internationally we will inform you in the checkout process on our store. If you are visiting the US we can ship any product to your hotel or any UPS store for pickup.</p><h3>Transit Times</h3><p>Estimated shipping transit times will calculate for you upon checkout.&nbsp;</p><ul><li>USPS First-Class Package International Service&nbsp;- Using First Class Mail International, deliveries generally take between&nbsp;7&ndash;21 days&nbsp;to arrive, although the USPS does not guarantee delivery dates or times. Mail may travel to its destination by ground, air or a combination of both.</li><li>USPS Priority Mail International&nbsp;- 6-10 Business Days for many countries. Actual number of days may vary based on origin, destination, and customs delays.</li><li>USPS Priority Mail Express International&nbsp;- 3-5 Business Days for many countries. Actual number of days may vary based on origin, destination, and customs delays.</li><li>DHL Express&nbsp;- 3-5 Business Days for many countries. Actual number of days may vary based on origin, destination, and customs delays.</li></ul><h3>International Returns</h3><ul><li>Customer is responsible for all back and forth shipping and brokerage charges for returns.</li><li>International shipments should be marked as a &quot;Merchandise Return&quot; with a carrier that does not levy brokerage fees.</li><li>Customer is responsible for any applicable brokerage or customs charges. Any items shipped COD or having additional brokerage fees that are charged to Amputee Store&nbsp;upon delivery will be rejected.</li></ul><p>To place an international order, please add the items you are interested in to your shopping cart and utilize our standard checkout to place your order. Shipping costs and an estimated timeline will be calculated for your review prior to completing checkout.</p>
- [❓Can I Request to Hold or Re-Route My Package?](https://support.amputeestore.com/en-US/can-i-request-to-hold-or-re-route-my-package-1344507.md): <div data-id="richcontent_area" id="isPasted">Due to fraud concerns, Amptuee Store does not give shipping carriers consent to hold packages for customers to pick up at their local facilities. We feel that this precaution is necessary for safeguarding your purchased items. In addition, we will not ask a shipping carrier to re-route a package to a different shipping address once it is in transit.</div>
- [🚫 Non-Returnable Items at Amputee Store](https://support.amputeestore.com/en-US/non-returnable-items-at-amputee-store-1344390.md): <div data-id="richcontent_area" id="isPasted">Amputee Store does not accept returns of the following products:<br><ul><li>&nbsp; &nbsp; &nbsp; &nbsp; Opened Skin Care and Skin Repair products such as, but not limited to Lotions, Balms, Antiperspirants, etc.</li><li>&nbsp; &nbsp; &nbsp; &nbsp; Opened Prosthetic Shrinkers</li><li>&nbsp; &nbsp; &nbsp; &nbsp; Any product regardless of unopened, more than 90 days after delivery</li><li>&nbsp; &nbsp; &nbsp; &nbsp; Any product missing the serial number or UPC</li><li>&nbsp; &nbsp; &nbsp; &nbsp; Gift cards</li></ul></div>
- [🛠️ Received a Faulty Item? We’re Here to Help!](https://support.amputeestore.com/en-US/received-a-faulty-item-we%E2%80%99re-here-to-help-1344428.md): <div data-id="richcontent_area" id="isPasted">If you received a faulty item and need to exchange it for the same item, please <a href="%3Ca%20data-fr-linked=" target="_blank">https://help.amputeestore.com/portal/newticket</a>&quot; style=&quot;cursor: pointer; outline: 0px;&quot;&gt;contact us first to initiate the replacement process. Please fill out the required fields and describe in detail what you consider defective in the &quot;message&quot; field. We&#39;ll pay the return shipping costs, if the return is a result of our error and/or the item is defective.</div>
- [🚚 Return Shipping Details & Processing Times](https://support.amputeestore.com/en-US/return-shipping-details-and-processing-times-1344437.md): <div data-id="richcontent_area" id="isPasted"><p>You will be responsible for paying for your own shipping costs for returning your item(s). Shipping costs are non-refundable. If you are shipping an order over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don&rsquo;t guarantee that we will receive your returned item.</p><p><br></p></div>
- [📦 Return Condition Requirements](https://support.amputeestore.com/en-US/return-condition-requirements-1344443.md): <div data-id="richcontent_area" id="isPasted">All products to be returned must be returned within 90 days from the delivery date, 100% complete, in resalable condition, and must include original packing material, manuals, blank warranty cards and other accessories provided by the manufacturer in order to receive a full refund (less initial shipping charges).</div>
- [🌍 What Is Your Return Policy for Orders Outside of the United States?](https://support.amputeestore.com/en-US/what-is-your-return-policy-for-orders-outside-of-the-united-states-1344468.md): <div data-id="richcontent_area" id="isPasted"><h4>International Returns</h4><ul><li>Customer is responsible for all back and forth shipping and brokerage charges for returns.</li><li>International shipments should be marked as a &quot;Merchandise Return&quot; with a carrier that does not levy brokerage fees.</li><li>Customer is responsible for any applicable brokerage or customs charges. Any items shipped COD or having additional brokerage fees that are charged to Amputee Store upon delivery will be rejected.</li></ul></div>
- [🔁 What Is Your Exchange Policy?](https://support.amputeestore.com/en-US/what-is-your-exchange-policy-1344479.md): <p id="isPasted">We do not offer exchanges, if you are exchanging a product for a different size. Please return the original product for a refund and then place another order for the product size you need. You do not have to wait for us to receive the original order before placing the new order.</p><p><br></p><p>We only replace items if they are defective or damaged. If you need to exchange it for the same item/size please <a href="%3Ca%20data-fr-linked=" rel="noopener noreferrer" target="_blank">https://help.amputeestore.com/portal/newticket</a>&quot; style=&quot;cursor: pointer; outline: 0px;&quot;&gt;contact us.</p><p>Our <a href="%3Ca%20data-fr-linked=" rel="noopener noreferrer" target="_blank">https://amputeestore.com/pages/returns</a>&quot; style=&quot;cursor: pointer; outline: 0px;&quot;&gt;Return Policy.</p>
- [💳 How Long Does It Take to Receive My Refund?](https://support.amputeestore.com/en-US/how-long-does-it-take-to-receive-my-refund-1344426.md): <div data-id="richcontent_area" id="isPasted">Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.<br><br>Your refund will be processed and a credit will automatically be applied to your original method of payment within 14 days<br><br>*Note:&nbsp;It may take a few days until your bank posts the refund to your account.<br><br>There is often some processing time before a refund is posted. If you&rsquo;ve checked your bank or credit card statement and you still have not received your refund yet, please <a href="%3Ca%20data-fr-linked=" rel="noopener noreferrer" target="_blank">https://amputeestore.com/pages/contact-us</a>&quot; style=&quot;cursor: pointer; outline: 0px;&quot;&gt;contact us.</div>
- [💰 How Are Refunds Issued?](https://support.amputeestore.com/en-US/how-are-refunds-issued-1344451.md): <div data-id="richcontent_area" id="isPasted">Credit Card - 3-5 business days after return is processed<br>PayPal - 1 business day after return is processed<br>Credit card and gift card - Credit card first, then gift card balance, 3-5 business days</div><p><br></p><p>we process returns every tuesday and thrusday. &nbsp;Check when your order was delivered using the tracking number you received when returning your order.</p>
- [📦 Do You Charge a Restocking Fee?](https://support.amputeestore.com/en-US/do-you-charge-a-restocking-fee-1344523.md): <div data-id="richcontent_area" id="isPasted">Unopened, unworn, in the state you received them, and in the original packaging, within 90 days of delivery: NO RESTOCKING FEE<br><br>A restocking fee up to 75% of the item&#39;s price will be applied for items that are damaged, missing parts, not in the original condition, or have obvious signs of use for reasons not due to an Amputee Store error.</div>
- [✅ Step-by-Step: How to Start a Return](https://support.amputeestore.com/en-US/step-by-step-how-to-start-a-return-1344441.md): <ol id="isPasted"><li>Our policy lasts 90 days. We do not charge restocking fees if your order is returned unopened, unworn, in the state you received it, and in the original packaging, within 90 days of delivery.</li><li>If the product&#39;s hygiene seal has been damaged&nbsp;and the product packaging was opened a restocking fee will be deducted from your credit. Please read &quot;Partial Refunds/Restocking Fees&quot; below.</li><li>Returned orders that no longer qualify for our Free Shipping promotion will have original shipping costs deducted from the return credit.</li><li>Items sold as a box or set and not returned as a full box or set is not eligible for credit.</li></ol><p>A restocking fee up to 75% of the item&#39;s price will be applied for items that are damaged, missing parts, not in the original condition, or have obvious signs of use for reasons not due to an AmputeeStore.com error.</p><p><br></p><p>You will be responsible for paying for your own shipping costs for returning your item(s). Shipping costs are non-refundable. If you are shipping an order over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don&rsquo;t guarantee that we will receive your returned item.</p><p><br></p><p>Several types of products are non-returnable:</p><ul><li>Opened Personal Care products such as, but not limited to Lotions, Balms, Antiperspirants, etc.</li><li>Opened Prosthetic Shrinkers</li><li>Any product regardless of unopened, more than 90 days after delivery</li></ul>
- [Do you match prices if an item goes on sale after my purchase?](https://support.amputeestore.com/en-US/do-you-match-prices-if-an-item-goes-on-sale-after-my-purchase-1344413.md): <div data-id="richcontent_area" id="isPasted">Yes! If an item you order from AmputeeStore.com goes on sale on AmputeeStore within 2 days of your original purchase, just <a href="%3Ca%20data-fr-linked=">http://Any</a> import duties, taxes or brokerage fees due at the time of delivery are the sole responsibility of the receiving customer.&quot; target=&quot;_blank&quot; style=&quot;cursor: pointer; outline: 0px;&quot;&gt;contact us anytime during that 2 day time frame and we&rsquo;ll be happy to refund the difference to your original method of payment.<br><br></div>
- [Is the item I want going to be on sale soon?](https://support.amputeestore.com/en-US/is-the-item-i-want-going-to-be-on-sale-soon-1344425.md): <div data-id="richcontent_area" id="isPasted"><p>Unfortunately, AmputeeStore.com does not know if an item will go on sale or be marked down until it actually happens.&nbsp;<br><br>It is possible for different colors or sizes within the same style to have different prices. For instance, if a 5 ply thickness is selling better than a 3 Ply thickness, one might discount the 3 Ply thickness to move inventory.<br><br>The best way to catch a great sale is to sign up to our Amputee Store Newsletter.</p></div>
- [💸 How Do I Apply Promo or Discount Codes?](https://support.amputeestore.com/en-US/how-do-i-apply-promo-or-discount-codes-1344449.md): To apply a promo or discount code:<br>• Proceed to checkout and enter your code in the <strong>['Discount Code']</strong> field. <br>• Click <strong>['Apply']</strong> to see your new total before finalizing your order.<br>• Only one code can be used per order.<br>If you’re having trouble entering your promo code, please try clearing the cache on your web browser or trying on a different device.
- [🔄 Returns & Quantity Discounts: What You Need to Know](https://support.amputeestore.com/en-US/returns-and-quantity-discounts-what-you-need-to-know-1344504.md): <div data-id="richcontent_area" id="isPasted">You may return items for which you received a quantity (either by volume or dollar amount) discount in accordance with our general return policy.<br><br>Note: If by returning an item your original purchase is no longer eligible for the quantity discount, the discount received will be subtracted from the purchase price of the item being returned. You will be refunded the difference.</div>
- [How do I stop your marketing emails?](https://support.amputeestore.com/en-US/how-do-i-stop-your-marketing-emails-1411771.md): To unsubscribe from Marketing emails, please follow the steps below:. 1. Locate any email received from Amputee Store Newsletter. 2. At the bottom of every email, we offer an unsubscribe button. 3. Once located, click "Unsubscribe," and all future e
- [How do I unsubscribe from text messages?](https://support.amputeestore.com/en-US/how-do-i-unsubscribe-from-text-messages-1411772.md)
- [Does Amputee Store Offer Free Shipping?](https://support.amputeestore.com/en-US/does-amputee-store-offer-free-shipping-1344385.md): <div data-id="richcontent_area" id="isPasted">Free Shipping over $85 within the USA is a free shipping method for eligible orders exceeding $85 threshold and shipping addresses that accept USPS deliveries.<br><br>The delivery time for a FREE Economy Shipping over $85 within the USA shipment is 7-10 business days.<br><br>Amputee Store cannot guarantee same day shipping. All orders are subject to a 1-2 business day processing time prior to shipping.<br><br></div>
- [🎟️ I Forgot to Add My Discount Code—Can I Still Use It?](https://support.amputeestore.com/en-US/i-forgot-to-add-my-discount-code%E2%80%94can-i-still-use-it-1412425.md): Yes! We’re happy to help apply your valid discount code to a recent order—just reach out to our team and we’ll take care of it for you. Please contact us with:. Your order number. The discount code you meant to use. If the code is valid and active, a
- [🎖️ Do You Offer Discounts for Military Members or Teachers?](https://support.amputeestore.com/en-US/do-you-offer-discounts-for-military-members-or-teachers-1533669.md): Yes, we do—and we’re honored to support those who serve and educate. At Amputee Store, we proudly offer exclusive discounts for:. Active duty military. Veterans. Military families. Educators and school staff. To access your discount, simply verify yo
- [💳 I Placed One Order—Why Are There Multiple Charges on My Account?](https://support.amputeestore.com/en-US/i-placed-one-order%E2%80%94why-are-there-multiple-charges-on-my-account-1344377.md): <p>they&#39;re just authorizations</p>
- [❌ Why Is My Debit, Credit or HSA/FSA Card Being Declined?](https://support.amputeestore.com/en-US/why-is-my-debit-credit-or-hsafsa-card-being-declined-1344393.md): <div data-id="richcontent_area" id="isPasted">A credit or debit card can decline for many reasons, such as an incorrect card number or expiration date or a daily limit. Authorization is conducted by an automated system, and we are usually not given the exact reason. If your credit or debit card declines, please do the following:<br><br><br>1. Re-enter your credit card information, or use a different card.<br>2. If your card declines, please contact your card-issuing bank to see if they are preventing the charge for any reason.<br>3. If your bank confirms it is now okay, please resubmit your order.<br><br><br>Please make sure that all information on your order matches the information on file with your bank, including your name, card number, address and phone number.<br><br>If you have any questions, please contact Amputee Store Loyalty Team by completing a &quot;<a href="%3Ca%20data-fr-linked=">https://help.amputeestore.com/portal/newticket</a>&quot; target=&quot;_blank&quot; style=&quot;cursor: pointer; outline: 0px;&quot;&gt;Contact Us&quot; form.</div>
- [🏥 Does Amputee Store Accept Medicare or Medicaid (Medi-Cal in California)?](https://support.amputeestore.com/en-US/does-amputee-store-accept-medicare-or-medicaid-(medi-cal-in-california)-1344411.md): <div data-id="richcontent_area" id="isPasted">No. At this time AmputeeStore.com does not accept Medicare and Medicaid. Customers may submit their invoice as proof of payment for their amputee supplies to their respective insurance provider. AmputeeStore.com makes no guarantees that the items you&nbsp;purchase are subject to reimbursement.<br><br></div>
- [💳 Can I Use My HSA or FSA at Amputee Store?](https://support.amputeestore.com/en-US/can-i-use-my-hsa-or-fsa-at-amputee-store-1344415.md): <p>Flexible spending accounts (FSA) and health savings accounts (HSA) are programs that allow you to set aside money (before taxes) for specific health care expenses. If you&rsquo;re unsure whether or not you have an FSA or HSA, please check with your employer or insurance company.</p><p><br></p><p>negative</p>
- [💳 I Used the Wrong Credit Card—Can I Change It?](https://support.amputeestore.com/en-US/i-used-the-wrong-credit-card%E2%80%94can-i-change-it-1344492.md): <p>we&#39;ll need to cancel and refund and reorder.</p>
- [Does Amputee Store accept insurance?](https://support.amputeestore.com/en-US/does-amputee-store-accept-insurance-1344496.md): <p id="isPasted">Amputee Store is considered an out-of-network provider, so you can apply for reimbursement for your Amputee Store purchase if you have an out-of-network benefit included in your insurance plan and you have prosthetic benefits.</p><p>If you have a Flexible Spending Account (FSA) or Health Savings Account (HSA), you can also use that to purchase amputee supplies&mdash;as long as your FSA or HSA card is affiliated with a major credit card.&nbsp;</p>
- [Do you charge sales tax on any item?](https://support.amputeestore.com/en-US/do-you-charge-sales-tax-on-any-item-1344394.md): <p id="isPasted">Amputee Store, Inc. is required by law to collect sales tax on orders shipped to California. If you are shipping to any of these states, the appropriate charges will be added to your merchandise total and displayed on your final order confirmation.</p><p><strong>Important Sales Tax Information&nbsp;</strong></p><p>We do not collect sales or use taxes in all states. For states imposing sales or use taxes, your purchase is subject to use tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it is made over the Internet or by other remote means. Many states require purchasers to file a sales/use tax return at the end of the year reporting all of the taxable purchases that were not taxed and to pay tax on those purchases. Details of how to file these returns may be found at the websites of your respective taxing authorities.</p><p><br></p><p>where ever we have a nexus</p>
- [Do You Offer Affirm?](https://support.amputeestore.com/en-US/do-you-offer-affirm-1412426.md): Yes! Amputee Store offers Affirm (Shop Installments) —a flexible payment option that lets you shop now and pay later. Split your purchase into four interest-free installments. Payments are charged to your credit or debit card automatically every two
- [🧾 Can I Receive an Invoice for My Order?](https://support.amputeestore.com/en-US/can-i-receive-an-invoice-for-my-order-1344412.md): <main id="isPasted"><p>We currently do not provide invoices for purchases made on <a href="%3Ca%20data-fr-linked=">https://www.drbronner.com/</a>&quot; target=&quot;_blank&quot; rel=&quot;noopener noreferrer&quot; style=&quot;box-sizing: inherit; color: rgb(0, 53, 142); text-decoration-style: solid; text-decoration-color: currentcolor; text-decoration: underline; cursor: pointer; transition: color 200ms linear; text-underline-offset: 4px;&quot;&gt;drbronner.com. Instead, we can resend your original order confirmation. Please remember, items purchased from <a href="%3Ca%20data-fr-linked=">https://www.drbronner.com/</a>&quot; target=&quot;_blank&quot; rel=&quot;noopener noreferrer&quot; style=&quot;box-sizing: inherit; color: rgb(0, 53, 142); text-decoration-style: solid; text-decoration-color: currentcolor; text-decoration: underline; cursor: pointer; transition: color 200ms linear; text-underline-offset: 4px;&quot;&gt;drbronner.com are not intended or authorized for resale. Should you be eligible and interested in purchasing products for resale, a <a href="%3Ca%20data-fr-linked=">https://wholesale.drbronner.com/pages/wholesale-application</a>&quot; target=&quot;_blank&quot; rel=&quot;noopener noreferrer&quot; style=&quot;box-sizing: inherit; color: rgb(0, 53, 142); text-decoration-style: solid; text-decoration-color: currentcolor; text-decoration: underline; cursor: pointer; transition: color 200ms linear; text-underline-offset: 4px;&quot;&gt;wholesale application is required. For more information or assistance, please <a href="%3Ca%20data-fr-linked=">https://www.drbronner.com/pages/contact</a>&quot; target=&quot;_blank&quot; rel=&quot;noopener noreferrer&quot; style=&quot;box-sizing: inherit; color: rgb(0, 53, 142); text-decoration-style: solid; text-decoration-color: currentcolor; text-decoration: underline; cursor: pointer; transition: color 200ms linear; text-underline-offset: 4px;&quot;&gt;contact our customer experience team.</p></main><p>Was this article helpful?</p><p>Yes</p><p><br></p>
- [How do I use my benefits/rewards points?](https://support.amputeestore.com/en-US/how-do-i-use-my-benefitsrewards-points-1344482.md): To use your rewards points, copy the code that we shared with you and proceed to checkout. Enter your code in the <strong>['Discount Code']</strong> field. <p>Click <strong>['Apply']</strong> to see your new total before finalizing your order. Only one code can be used per order. <p>If you've received <strong>[a referral link]</strong>, you may not see your discount right away, but don't worry. Once you add products to your cart, you'll see the <strong>[X%]</strong> discount applied at checkout. Be sure to double-check it has been applied before paying.
- [Unlock Rewards Instantly – It’s Free & Easy! 🎉](https://support.amputeestore.com/en-US/unlock-rewards-instantly-%E2%80%93-it%E2%80%99s-free-and-easy-1344435.md): <div data-id="richcontent_area" id="isPasted">Customers with store accounts are automatically enrolled. If you do not have a store account, join the Inner Circle Loyalty Program today by clicking&nbsp;<a href="%3Ca%20data-fr-linked=">http://amputeestore.com/account/register</a>&quot; class=&quot;sty__z5524n__cls&quot; style=&quot;cursor: pointer; outline: 0px; background: rgb(255, 255, 255); font-family: HelveticaNeue, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; orphans: 2; widows: 2;&quot;&gt;here to create your account.</div>
- [🎉 Earn Rewards Points in Fun & Easy Ways!](https://support.amputeestore.com/en-US/earn-rewards-points-in-fun-and-easy-ways-1344488.md): <div data-id="richcontent_area" id="isPasted"><p>Earn 1 point for every $1 spent! Rewards are issued as coupons.</p><p>Note: points are not earned for any shipping fees, taxes or discounts applied.</p></div>
- [Redeem Your Points & Enjoy Your Rewards!](https://support.amputeestore.com/en-US/redeem-your-points-and-enjoy-your-rewards-1344494.md): <div data-id="richcontent_area" id="isPasted">First, you need to be signed into your store account. Rewards can be redeemed through the Loyalty Rewards Page which can be accessed by tapping &quot;Inner Circle Rewards&quot; widget located at the bottom of each store page. After you redeem your loyalty points for a reward, a unique one-time discount code will be displayed on the Rewards Loyalty Page. You can copy and apply the discount code during checkout when you place an order.</div>
- [What are tiers, and how do I achieve them?](https://support.amputeestore.com/en-US/what-are-tiers-and-how-do-i-achieve-them-1344373.md): <h3 data-end="72" data-start="0" id="isPasted"><strong data-end="70" data-start="4">Amputee Store Tiers: Exclusive Rewards for Loyal Customers</strong></h3><p data-end="380" data-start="74">At <strong data-end="94" data-start="77">Amputee Store</strong>, we value our customers and believe in rewarding loyalty with <strong data-end="197" data-start="157">exclusive benefits and premium perks</strong>. Our <strong data-end="216" data-start="203">Tiers</strong> are designed to enhance your shopping experience while giving you more ways to save on prosthetic supplies. Here&rsquo;s how you can <strong data-end="350" data-start="321">advance through the tiers</strong> and unlock greater rewards.</p><hr data-start="382" data-end="385"><h2 data-end="422" data-start="387"><strong data-end="420" data-start="390">Tier Levels &amp; Benefits</strong></h2><h3 data-end="463" data-start="424"><strong data-end="461" data-start="428">Silver Tier &ndash; Getting Started</strong></h3><p data-end="539" data-start="464"><strong data-end="480" data-start="464">Eligibility:</strong> Automatically enrolled upon joining the Rewards Program.</p><ul data-end="621" data-start="541"><li data-end="574" data-start="541">Earn points on every purchase</li><li data-end="621" data-start="575">Access to exclusive promotions and updates</li><li data-end="621" data-start="575">Earn points on your Birthday and Ampuversary</li></ul><p data-end="745" data-start="623">All members start at <strong data-end="659" data-start="644">Silver Tier</strong>, allowing you to <strong data-end="692" data-start="677">immediately</strong> begin earning points and accessing special offers.</p><hr data-start="747" data-end="750"><h3 data-end="790" data-start="752"><strong data-end="788" data-start="756">Gold Tier &ndash; Elevated Rewards</strong></h3><p data-end="852" data-start="791"><strong data-end="807" data-start="791">Eligibility:</strong> Spend <strong data-end="830" data-start="814">$350 or more</strong> in a calendar year.</p><ul data-end="953" data-start="854"><li data-end="879" data-start="854">All Silver Tier perks</li><li data-end="924" data-start="880">Exclusive access to new product launches</li><li data-end="953" data-start="925">Monthly Gift (opt-in to <strong>Amputee Life Blog</strong> required)</li><li data-end="953" data-start="925">Double points earned on specific products</li></ul><p data-end="1104" data-start="955">Gold members enjoy <strong data-end="1006" data-start="974">early access to new products</strong> and receive <strong data-end="1048" data-start="1019">a special birthday reward</strong>, making each shopping experience even more rewarding.</p><hr data-start="1106" data-end="1109"><h3 data-end="1154" data-start="1111"><strong data-end="1152" data-start="1115">Platinum Tier &ndash; Top-Tier Benefits</strong></h3><p data-end="1216" data-start="1155"><strong data-end="1171" data-start="1155">Eligibility:</strong> Spend <strong data-end="1194" data-start="1178">$1000 or more</strong> in a calendar year.</p><ul data-end="1355" data-start="1218"><li data-end="1241" data-start="1218">All Gold Tier perks</li><li data-end="1241" data-start="1218">Larger Monthly Gift</li><li data-end="1320" data-start="1242">Free shipping on all orders</li><li data-end="1320" data-start="1242">Teleprosthetic Services (coming soon)</li></ul><p data-end="1521" data-start="1357">Platinum members receive <strong data-end="1401" data-start="1382">exclusive gifts</strong>, enjoy <strong data-end="1442" data-start="1409">priority access to promotions</strong>, and <strong data-end="1477" data-start="1448">earn free shipping&nbsp;</strong>on all orders.</p><hr data-start="1523" data-end="1526"><h2 data-end="1576" data-start="1528"><strong data-end="1574" data-start="1531">How to Track &amp; Maintain Your Status</strong></h2><ul data-end="1816" data-start="1578"><li data-end="1697" data-start="1578"><strong data-end="1604" data-start="1580">Track Your Progress:</strong> Log in to your <a href="https://amputeestore.com/pages/rewards" rel="noopener noreferrer" target="_blank"><strong data-end="1645" data-start="1620">Amputee Store Rewards</strong></a><strong data-end="1645" data-start="1620">&nbsp;account</strong> to view your <strong>tier</strong><strong data-end="1673" data-start="1659">&nbsp;status</strong> and rewards history.</li><li data-end="1816" data-start="1698"><strong data-end="1723" data-start="1700">Maintain Your Tier:</strong> status is <strong data-end="1760" data-start="1738">evaluated annually</strong>, so keep shopping to <strong data-end="1803" data-start="1782">retain or move up</strong> your tier.</li></ul><p data-end="1920" data-start="1818"><strong data-end="1854" data-start="1818">Higher tiers mean bigger rewards</strong>&mdash;stay active in the program to continue enjoying these benefits!</p><hr data-start="1922" data-end="1925"><h2 data-end="1956" data-start="1927"><strong data-end="1954" data-start="1930">Additional Perks</strong></h2><ul data-end="2135" data-start="1958"><li data-end="2012" data-start="1958"><strong data-end="1976" data-start="1960">Early access</strong> to exclusive promotions and sales</li><li data-end="2084" data-start="2013"><strong data-end="2047" data-start="2015">Personalized recommendations</strong> based on your shopping preferences</li><li data-end="2135" data-start="2085"><strong data-end="2113" data-start="2087">Tier-only email updates</strong> with special offers</li></ul><p data-end="2368" data-is-last-node="" data-is-only-node="" data-start="2292"><a href="https://amputeestore.com/pages/rewards" rel="noopener noreferrer" target="_blank"><strong data-end="2308" data-start="2292">Log in</strong></a><strong data-end="2308" data-start="2292"> </strong>today to check your tier status and start maximizing your rewards.</p>
- [Do my rewards points expire?](https://support.amputeestore.com/en-US/do-my-rewards-points-expire-1344397.md): <div data-id="richcontent_area" id="isPasted">No, your Inner Circle Loyalty Rewards Points will not expire. &nbsp;yes</div>
- [How does the referral program work?](https://support.amputeestore.com/en-US/how-does-the-referral-program-work-1344408.md): <h3 data-end="2234" data-start="2191" id="isPasted">Our referral program lets you share the benefits with friends:</h3><ol data-end="2671" data-start="2323"><li data-end="2441" data-start="2323"><p data-end="2441" data-start="2326"><strong data-end="2354" data-start="2326">Share Your Referral Link</strong>: Find your unique referral link in your account&#39;s &#39;Rewards&#39; section.</p></li><li data-end="2560" data-start="2443"><p data-end="2560" data-start="2446"><strong data-end="2473" data-start="2446">Friend Makes a Purchase</strong>: When your friend uses your link and completes their first purchase, they receive a discount.</p></li><li data-end="2671" data-start="2562"><p data-end="2671" data-start="2565"><strong data-end="2584" data-start="2565">You Earn Points</strong>: After your friend&#39;s purchase, you earn bonus points as a thank you for the referral.</p></li></ol>
- [How do I use my rewards?](https://support.amputeestore.com/en-US/how-do-i-use-my-rewards-1344513.md): <p id="isPasted">Rewards are issued as coupon codes. Remember to apply the reward coupon code on the payment page during checkout.</p><p>Note: Rewards coupons cannot be combined with any other coupon codes.</p>
- [🎟️ Can I Use More Than One Discount Code?](https://support.amputeestore.com/en-US/can-i-use-more-than-one-discount-code-1344458.md): <p data-end="238" data-start="54" id="isPasted">In most cases, only <strong data-end="95" data-start="74">one discount code</strong> can be applied per order. However, we occasionally run special promotions that allow <strong data-end="212" data-start="181">stacking multiple discounts</strong> for even greater value!</p><p data-end="284" data-start="240">💡 <strong data-end="282" data-start="243">How to Know if Stacking is Allowed:</strong></p><ul data-end="446" data-start="285"><li data-end="348" data-start="285">Check the <strong data-end="319" data-start="297">terms &amp; conditions</strong> of the specific promotion.</li><li data-end="446" data-start="349">If stacking is available, we&rsquo;ll <strong data-end="405" data-start="383">clearly mention it</strong> in the promotional email you received.</li></ul><p data-end="531" data-is-last-node="" data-is-only-node="" data-start="448">Always keep an eye on your inbox for exciting offers and stacking opportunities! 🎉</p>
- [⭐ I Reviewed a Product but Didn’t Receive My Points—What Now?](https://support.amputeestore.com/en-US/i-reviewed-a-product-but-didn%E2%80%99t-receive-my-points%E2%80%94what-now-1344461.md): <p>your reviews must be submitted through our automated request</p>
- [What Rewards Can I Redeem with My Amputee Store Points? 🎁](https://support.amputeestore.com/en-US/what-rewards-can-i-redeem-with-my-amputee-store-points-1344388.md): <table id="isPasted" width="205"><tbody><tr><td width="86">COUPON<br></td><td width="119">POINTS REQUIRED<br></td></tr><tr><td>$5 Off<br></td><td>100<br></td></tr><tr><td>$20 Off<br></td><td>350<br></td></tr><tr><td>$35 Off<br></td><td>500<br></td></tr><tr><td>$100 Off<br></td><td>1000<br><br></td></tr></tbody></table>
- [🔄 What Happens to My Rewards Points If I Return an Order?](https://support.amputeestore.com/en-US/what-happens-to-my-rewards-points-if-i-return-an-order-1344480.md): <div data-id="richcontent_area" id="isPasted">No, the value of all returned items will be deducted from your available points.</div>
- [How can I check my rewards points balance?](https://support.amputeestore.com/en-US/how-can-i-check-my-rewards-points-balance-1344486.md): <p data-end="3418" data-start="3333" id="isPasted">To view your current points balance:</p><ol data-end="3633" data-start="3420"><li data-end="3520" data-start="3420"><p data-end="3520" data-start="3423"><strong data-end="3433" data-start="3423">Log In</strong>: Access your account on the <a href="https://amputeestore.com/pages/rewards" rel="noopener noreferrer" target="_blank">Amputee Store Rewards</a> page.</p></li><li data-end="3633" data-start="3522"><p data-end="3633" data-start="3525"><strong data-end="3546" data-start="3525">Rewards Dashboard</strong>: Navigate to the middle of the rewards page &#39;Redeem for Discounts&#39; section to see your total points and available rewards.</p></li></ol>
- [🎉 Earn Rewards & Save on Your Prosthetic Supplies! 🎉](https://support.amputeestore.com/en-US/earn-rewards-and-save-on-your-prosthetic-supplies-1411756.md): At Amputee Store, we believe loyalty should be rewarded! Our Rewards Program helps you earn points effortlessly and redeem them for valuable discounts on the supplies you trust. ✨ Sign-Up Bonus – Join today and get 100 points instantly—equivalent to
- [💳 How Can I Change or Update My Payment Method?](https://support.amputeestore.com/en-US/how-can-i-change-or-update-my-payment-method-1344374.md): <p id="isPasted">You can manage your account, at any time, via the <a href="%3Ca%20data-fr-linked=">https://amputeestore.com/account/login?manage-subscriptions</a>&quot; target=&quot;_blank&quot; style=&quot;cursor: pointer; outline: 0px;&quot;&gt;Mange Your Autoship &amp; Save Subscriptions Manager. You can find a link to the &quot;Manage Your Autoship &amp; Save&quot; on every page of Amputee Store along the bottom footer area.</p><p><br></p><p>Click &quot;Manage&quot; then &quot;View/Update Card&quot; to modify your credit card</p>
- [🔄 How Do I Cancel an Autoship & Save Subscription?](https://support.amputeestore.com/en-US/how-do-i-cancel-an-autoship-and-save-subscription-1344378.md): <div data-id="article_answer_container" id="isPasted"><div data-id="article_answer_box"><div data-id="richcontent_area">You can cancel, at any time, via the <a href="%3Ca%20data-fr-linked=">https://amputeestore.com/account/login?manage-subscriptions</a>&quot; target=&quot;_blank&quot; style=&quot;cursor: pointer; outline: 0px;&quot;&gt;Mange Your Autoship &amp; Save Subscriptions Manager. The link is at the bottom of every page or can be found by logging into your Amputee Store account.<br><br>Click &quot;Manage&quot; next to the subscription you wish to cancel. &nbsp;Then click &quot;Cancel My Subscription&quot; to cancel a specific subscription.</div></div></div>
- [🔢 How Do I Update the Quantity of an Item in My Order?](https://support.amputeestore.com/en-US/how-do-i-update-the-quantity-of-an-item-in-my-order-1344406.md): <div data-id="richcontent_area" id="isPasted">You can manage your account, at any time, via the <a href="%3Ca%20data-fr-linked=">https://amputeestore.com/account/login?manage-subscriptions</a>&quot; target=&quot;_blank&quot; style=&quot;cursor: pointer; outline: 0px;&quot;&gt;Mange Your Autoship &amp; Save Subscriptions Manager. The link is at the bottom of every page or can be found by logging into your Account.<br><br>Once logged on click &quot;Manage&quot; then &quot;Product (Qty)&quot;. &nbsp;You can now increase or decrease the number of items we will ship on your next order.</div>
- [What Updates Can I Make to my Autoship Subscription?](https://support.amputeestore.com/en-US/what-updates-can-i-make-to-my-autoship-subscription-1344410.md): <div data-id="richcontent_area" id="isPasted">You can update the quantity, frequency, payment method, shipping address, delivery date, skip a delivery, mix and match items or cancel items. Any changes will be reflected on future orders and will not affect orders already in progress.</div>
- [📧 What Email Notifications Will I Get Regarding My Subscription?](https://support.amputeestore.com/en-US/what-email-notifications-will-i-get-regarding-my-subscription-1344438.md): <div data-id="richcontent_area" id="isPasted">When you order an eligible product that is part of our Autoship &amp; Save Subscription, you will receive notice that your Autoship subscription has been created and that your first order will be processed. Your Autoship subscription will thereafter automatically create a new order according to your chosen delivery schedule, until you cancel. Prior to the processing of each subsequent order, you will receive a notice that your order was received and being prepared for shipment, tracking updates and a delivery notification.</div>
- [How do I create my Amputee Store account?](https://support.amputeestore.com/en-US/how-do-i-create-my-amputee-store-account-1411768.md): To create your Amputee Store account, please click here. You will be asked to fill out your details. Once you've done so, click the Create Account button and you are all set!
- [How do I log into my account?](https://support.amputeestore.com/en-US/how-do-i-log-into-my-account-1411770.md): 1. Locate the Account Login Icon. 2. Log In to Your Account
- [🔐 I'm Having Trouble Logging Into My Account](https://support.amputeestore.com/en-US/im-having-trouble-logging-into-my-account-1411773.md): No worries—we're here to help! If you're having trouble logging into your Amputee Store account, here are a few things to check:. We do not automatically create accounts when you place an order. If you're trying to log in but haven’t created an accou
- [🛠️ Can I Special Order a Product That’s Not Listed on Amputee Store?](https://support.amputeestore.com/en-US/can-i-special-order-a-product-that%E2%80%99s-not-listed-on-amputee-store-1411777.md): Absolutely! While we offer a wide selection of prosthetic supplies on Amputee Store, we understand that there are some items you may need that aren't currently listed. In many cases, we can special order these products directly from the manufacturer
- [📘 Do You Have a Catalog?](https://support.amputeestore.com/en-US/do-you-have-a-catalog-1344392.md): <p>No, in order to ensure that our customers have access to the most current styles, prices, sizes, and overall selection, we do not publish a print catalog. Not to mention, with all the styles that we carry, our catalog would be as big as a phone book! If there is a particular product or size that you are interested in, please feel free to contact us and we will be happy to help you locate it.</p>
- [🎁 Do Gift Cards Expire?](https://support.amputeestore.com/en-US/do-gift-cards-expire-1344376.md): <p>d</p>
- [💳 I Paid with a Gift Card—How Do Refunds Work?](https://support.amputeestore.com/en-US/i-paid-with-a-gift-card%E2%80%94how-do-refunds-work-1344401.md): <p>s</p>
- [How to measure your waist](https://support.amputeestore.com/en-US/how-to-measure-your-waist-1344395.md): <div data-id="richcontent_area" id="isPasted">Measure the&nbsp;<em>circumference</em> around your natural waist and your lower waist (two separate measurements). The natural waist is the smallest point of your waist and is usually an inch or two above your belly button. Your lower waist is the widest part of your waist, usually at the bellybutton or just below, where weight is generally gained first.</div>
- [Wear appropriate clothing](https://support.amputeestore.com/en-US/wear-appropriate-clothing-1344432.md): <div data-id="richcontent_area" id="isPasted">You can&rsquo;t get a very accurate measurement when wearing baggy or thick clothing. When measuring, wear clothes which fit closely or wear nothing at all. Limb measurements for amputees will be most accurate when wearing nothing at all.<br><br></div>
- [Measuring basics](https://support.amputeestore.com/en-US/measuring-basics-1344434.md): <div data-id="richcontent_area" id="isPasted">You want to be sure that when you measure, the tape is straight and in-line with the appropriate body part. For most <em>circumference</em>measurements the tape will need to be <em>parallel</em> to the floor, while<em>&nbsp;lengths&nbsp;</em>will need to be either <em>parallel</em> or <em>perpendicular</em> (based on the line orientation of the body part being measured).</div>
- [How to Choose the Correct Prosthetic Sock Length](https://support.amputeestore.com/en-US/how-to-choose-the-correct-prosthetic-sock-length-1344440.md): <div data-id="richcontent_area" id="isPasted">Choosing the correct length is a matter of preference. &nbsp;Some prosthetic components will require a shorter sock that ends just above your prosthetic trimelines. &nbsp;The general rule is 2-3 inches above the middle of your knee cap for sock length. &nbsp;Measure the length from the end of your limb to 2-3 inches past the middle of your knee cap.</div>
- [Measurement Warnings!](https://support.amputeestore.com/en-US/measurement-warnings-1344457.md): <div data-id="richcontent_area" id="isPasted">Do not pull the measuring tape too tight to where it presses into the skin, as this will give a smaller measurement. It will not be accurate for sizing needs.</div>
- [What type of measuring device should I use?](https://support.amputeestore.com/en-US/what-type-of-measuring-device-should-i-use-1344476.md): <div data-id="richcontent_area" id="isPasted">When taking body measurements, you need to use the correct type of tape measure. You will want to use a soft cloth or flexible plastic/rubber tape measure, similar to those used in sewing. Do not use a metal measuring tape such as is used in construction (it will be inaccurate).</div>
- [Write down your measurements. 📏](https://support.amputeestore.com/en-US/write-down-your-measurements-1344481.md): <div data-id="richcontent_area" id="isPasted">Make sure that you write down the measurements, as you take them, so that you do not forget them and need to take them again.</div>
- [How do I measure my hips?](https://support.amputeestore.com/en-US/how-do-i-measure-my-hips-1344493.md): <div data-id="richcontent_area" id="isPasted">Measure the circumference around your hips at the widest point. This will usually be about 9 inches below your natural waist</div>
- [📏 Where Can I Find Product Sizing Information?](https://support.amputeestore.com/en-US/where-can-i-find-product-sizing-information-1778918.md): You can easily find sizing instructions, a size chart, and an instructional sizing video right from the product page. Go to the product you're interested in. Click or tap the “Size Chart Guide” button located near the size selection. A pop-up will ap
- [🔄 Do You Sell Used or Refurbished Equipment?](https://support.amputeestore.com/en-US/do-you-sell-used-or-refurbished-equipment-1344514.md): <div data-id="richcontent_area" id="isPasted">No we do not stock or sell any used or refurbished equipment. Every piece of equipment/product we sell is brand new with the original manufacturers warranty information. All returns are either sold in our Warehouse Deals or donated to area health care facilities or charitable organizations.<br><br></div>
- [🔄 Can I Return Open Box Products?](https://support.amputeestore.com/en-US/can-i-return-open-box-products-1766121.md): Yes! Open Box items from Amputee Store are covered by our standard 90-Day return policy. If you’re not completely satisfied with your Open Box purchase, you can return it—as long as it meets the conditions outlined in our Returns Policy. Please note:
- [How Do You Evaluate a Product’s Condition?](https://support.amputeestore.com/en-US/how-do-you-evaluate-a-product%E2%80%99s-condition-1766123.md): Every Open Box product we offer goes through a thorough quality check before it’s listed for sale. Our evaluation process includes:. ✅ Physical Inspection – We carefully examine each item for wear, damage, or irregularities. 📦 Packaging Review – We
- [Do products sold as Open Box come with a manufacturer's warranty?](https://support.amputeestore.com/en-US/do-products-sold-as-open-box-come-with-a-manufacturers-warranty-1766124.md): No. Open Box products generally do not come with a manufacturer's warranty, but all of our items are backed by Amputee Store's 90-day return policy.
- [How can I return my Open Box product if I am not satisfied?](https://support.amputeestore.com/en-US/how-can-i-return-my-open-box-product-if-i-am-not-satisfied-1766127.md): Yes! Your Amputee Store Open Box purchases are absolutely covered by our standard Returns Policy. Just like any other item you buy from us, if you're not completely satisfied, you’re welcome to return it. A few important notes:. Each Open Box item is
- [Your Open Box inventory keeps changing, is this normal?](https://support.amputeestore.com/en-US/your-open-box-inventory-keeps-changing-is-this-normal-1766129.md): Yes. Since we offer open box products, we can't predict future availability for any specific item.
- [🔍 How Do I Find Open Box Products?](https://support.amputeestore.com/en-US/how-do-i-find-open-box-products-1766135.md): Looking for a great deal? We make it easy to find Open Box products while shopping on Amputee Store. When you select a product and choose your size, ply, or other relevant options, our system automatically checks for Open Box equivalents in our inven
- [How Much Are Open Box Products Discounted?](https://support.amputeestore.com/en-US/how-much-are-open-box-products-discounted-1766151.md): Open Box products at Amputee Store are discounted between 15% and 30% off the original retail price. These items are in like-new condition, have passed a thorough quality inspection, and offer a great way to save on high-quality prosthetic supplies.
- [About Us – The Amputee Store Story](https://support.amputeestore.com/en-US/about-us-%E2%80%93-the-amputee-store-story-1344387.md): <div data-id="richcontent_area" id="isPasted"><h1>THE AMPUTEE STORE STORY</h1><p>by Bryan Potok</p><p><em>The Story Begins Here</em></p><p>I&#39;ve worked in a lot of different parts of the U.S. but no matter where I was my patients had the same question: Where should they buy their prosthetic supplies? As a Prosthetist for nearly 20 years, I was embarrassed to say that I didn&#39;t have a great answer.</p><p>The convention was that products were bought by Prosthetists directly from manufacturers, and they weren&#39;t readily available to the people who used them daily. I decided to break convention in order to create a store exclusively for people living with limb loss. &nbsp;In 2006, from my cramped New York apartment, I started an online medical store to reach the amputee community and provide solutions in a way that hadn&#39;t been done before. &nbsp;We would offer both a comprehensive selection of products, giving our customers real options, as well as in-depth information about everything we&#39;d sell. &nbsp;This allows our customers to determine for themselves which products best suited their individual needs.</p><p>Amputee Store wound up making waves in the industry as manufacturers scratched their heads at our different&nbsp;business model. Some were even hesitant to sell to us. Now we&#39;re slowly winning those manufacturers over by becoming a real resource for the amputee community and the place to go for all things related to living with limb loss.</p><img data-fr-image-pasted="true" alt="Bryan setting up the iWalk for store photo shoot." src="%3Ca%20data-fr-linked=" href="https://cdn.shopify.com/s/files/1/0824/6797/files/bryan_large.jpg?7529041583619671527" class="fr-fic fr-dii">https://cdn.shopify.com/s/files/1/0824/6797/files/bryan_large.jpg?7529041583619671527&quot; class=&quot;currimg docsimage sty__6krgkl__cls&quot; data-zdeskdocid=&quot;img_3802826539293309&quot; data-zdeskdocselectedclass=&quot;original&quot; style=&quot;border: 0px; max-width: 100%; padding: 10px; width: 340px; height: auto; cursor: pointer;&quot;&gt;<br><img data-fr-image-pasted="true" alt="Sal adjusting knit-rite compressogrip shrinker for photo shoot." src="%3Ca%20data-fr-linked=" href="https://cdn.shopify.com/s/files/1/0824/6797/files/sal_large.jpg?16306473195294021582" class="fr-fic fr-dii">https://cdn.shopify.com/s/files/1/0824/6797/files/sal_large.jpg?16306473195294021582&quot; class=&quot;sty__c2x9lr__cls&quot; style=&quot;border: 0px; max-width: 100%; height: auto; cursor: pointer;&quot;&gt;<br><p><br></p><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><em>Our Vision</em><br><p>When we started, we realized that it wasn&#39;t just about limited options, or finding cost effective alternatives to swelling deductibles and co-payments. It was about quality of life for people that have experienced limb loss. We want to empower people to make their own informed decisions about the products that directly impact their daily lives. &nbsp;We&#39;re focused on our customers&#39; distinct individuality and not their perceived disability. (Our site is for people, not amputees.) &nbsp;We don&rsquo;t see ourselves as just another online medical store, and we&#39;re not here to replace your Prosthetist. &nbsp;</p><p>We want to be a resource for product information, personal care guidelines, and issues and news that affect our customers. At the same time we designed a simple and clean view of products intended to improve your life; while making shopping for supplies a more enjoyable experience. We&#39;ll work hard to offer the highest quality products at affordable prices.</p><p>We want you to have even more control of your own supplies and your own life.</p><p>Our brand embodies our promise to strive for a better shopping experience. As your Amputee Supplies Specialists, we want to help you make informed &amp; decisive prosthetic decisions all the time, not just when you&#39;re shopping.&nbsp;All of our orders are processed by the same team that answers the phone and responds to your emails, and your decision to buy from us inspires us&nbsp;to keep improving the experience.</p><p>Connect with us by joining the mailing list below, and most importantly - explore on!</p></div>
- [🤝 Do You Accept Donations?](https://support.amputeestore.com/en-US/do-you-accept-donations-1344442.md): <p>d</p>
- [💡 Want to Suggest a New Product? We’d Love to Hear from You!](https://support.amputeestore.com/en-US/want-to-suggest-a-new-product-we%E2%80%99d-love-to-hear-from-you-1344470.md): <p>s</p>
- [🏢 Does Amputee Store Have a Physical Storefront?](https://support.amputeestore.com/en-US/does-amputee-store-have-a-physical-storefront-1411766.md): We truly appreciate the interest from the incredible limb loss and limb difference community in visiting us—thank you for your support and curiosity! 💙. While our headquarters is located in Los Angeles, California, it currently serves as a fulfillme
- [📣 Interested in Advertising with Amputee Store?](https://support.amputeestore.com/en-US/interested-in-advertising-with-amputee-store-1411767.md): We’re always open to collaborating with brands, organizations, and individuals who share our mission of supporting the limb loss and limb difference community. If you’d like to explore advertising opportunities with Amputee Store, we’d love to learn
- [📞 Why Doesn’t Amputee Store Offer Telephone Support?](https://support.amputeestore.com/en-US/why-doesn%E2%80%99t-amputee-store-offer-telephone-support-1344502.md): <div data-id="article_title_box" id="isPasted"><span data-id="text">Why we don&#39;t offer telephone support.</span></div><div data-id="article_answer_box"><div data-id="richcontent_area"><p>We offer 24/7 online support via email and live chat and through social on weekdays&nbsp;between 7:00 AM&nbsp;and 8:00 PM PST.&nbsp;All Customer Success Team Members are real, friendly humans working from our warehouse office in Los Angeles. We love answering questions, solving problems, and helping you find your prosthetic solutions.</p><p>We don&#39;t offer phone support because we truly believe it wouldn&#39;t be possible to provide the same effective assistance over the phone.&nbsp;We decided to keep our support online for a few reasons:</p><ul><li>We can instantly view&nbsp;your orders, account activity, and gather all necessary information so we can answer effectively.</li><li>Replacing amputee supplies may require additional knowledge from a Certified Prosthetist. &nbsp;More involved questions are forwarded to a Certified Prosthetist, who may frequently ask you to send us screenshots, videos, and links to help us see what you&rsquo;re seeing. Our Prosthetist can also send you links, screenshots and videos to guide you in the right direction and help you make more informed decisions. &nbsp;Our Customer Success Team also created these&nbsp;<a href="%3Ca%20data-fr-linked=">https://amputeestore.com/pages/prosthetic-guides-to-learn-about-prosthetic-products</a>&quot; title=&quot;Prosthetic Guides to help you make more informed prosthetic buying decisions.&quot; style=&quot;cursor: pointer; outline: 0px;&quot;&gt;Prosthetic Guides&nbsp;that discuss different materials and options that are available to prosthetic users.</li><li>It&#39;s faster. We can quickly get to the bottom of your questions without putting you on hold.</li><li>Online support keeps detailed records in one place. This ensures nothing gets lost in translation if&nbsp;we need to escalate your&nbsp;issue. We&#39;ll always have access to previous support cases so you won&#39;t have to repeat questions.</li></ul><p>&nbsp;</p><p>We&#39;ve received feedback that live chat support is similar to talking on the phone, as it involves a real-time human conversation. Take a look at our&nbsp;<a href="%3Ca%20data-fr-linked=">https://help.amputeestore.com/portal/home</a>&quot; target=&quot;_blank&quot; title=&quot;Why we don&#39;t offer telephone support. &nbsp;Chat online with a real human.&quot; style=&quot;cursor: pointer; outline: 0px;&quot;&gt;Help Desk and give it a try!</p></div></div>
- [Autoship & Save - Terms & Conditions](https://support.amputeestore.com/en-US/autoship-and-save-terms-and-conditions-1344382.md): <h1 id="isPasted">Autoship &amp; Save - Terms &amp; Conditions</h1><p>By submitting your order on the amputeestore.com checkout page, you agree to accept these terms and conditions (&quot;Terms&quot;) for our Autoship &amp; Save subscription ordering program (&quot;Autoship&quot;).</p><p>The Terms constitute the entire agreement between you and Amputee Supplies, Inc. (&quot;Amputee Store&quot;) relating to our Autoship program. Please note that your use of the Amputeestore.com website is also governed by our Terms of Use and Privacy Policy as well as all other applicable terms, conditions, limitations and requirements on the Amputeestore.com website, all of which (as changed over time) are incorporated into these Terms. By placing an order and enrolling in our Autoship program, you accept these terms, conditions, limitations and requirements. Please read these Terms carefully.</p><h3>Benefits</h3><p>When you purchase any eligible product on Autoship you will save an additional percentage on our everyday low prices. You also will be able to select how often you would like your product(s) delivered. Amputeestore.com reserves the right to change Autoship benefits at any time in its sole discretion, including discount amounts and eligibility used to determine discount amounts. All changes will apply to future orders, including for current subscriptions.</p><p>Some of the offer details may change as you receive deliveries over time (for example, price, taxes, availability, shipping charges. If the item is unavailable when we plan to ship it, you authorize us to fulfill your order with a similar item that we believe will meet your expectations.</p><h3>Notifications; Automatic Order Creation</h3><p>When you order an eligible product and enroll in Autoship, you will receive notice that your Autoship subscription has been created and that your first order will be processed.&nbsp;Your Autoship subscription will thereafter automatically create a new order according to your chosen delivery schedule, until you cancel.&nbsp;Prior to the processing of each subsequent order, you will receive a notice including your estimated ship date, last date to modify you order and estimated pricing.</p><p>We may, in our sole discretion, terminate your subscriptions at any time without notice. If we do so, you will only be charged for orders that have been shipped to you.</p><h3>Eligible Purchases</h3><p>Autoship benefits are limited to eligible products displaying the &quot;Autoship &amp; Save&quot; option, and then only if you select the Autoship delivery method. Subscriptions are good while supplies last.</p><p>All returns under Autoship are subject to the Amputeestore.com Return Policy. Autoship subscriptions are void where prohibited.</p><h3>Pricing; Payment; Renewal</h3><p>The amount charged for an eligible product will be the price of that item on our site at the time your order is processed or lower. The total cost charged to your payment method for each Autoship order will be the price of the item, less the Autoship discount, plus any applicable shipping charges and sales tax.</p><p>The charge for each Autoship item shipment will be billed to the payment method used to create your subscription or as otherwise directed by you. If we are unable to complete your Autoship order with the payment method you used to create your subscription, we will contact you and request you to update your subscription with another payment method in your account.</p><p>Your subscription will remain in effect until it is cancelled. You can cancel at any time via the Mange Your Autoship &amp; Save Subscriptions Manager, which can be found by logging into your Account.</p><h3>Agreement Changes</h3><p>We may, in our sole discretion, change these Terms, (including all applicable terms, conditions, limitations and requirements on the Amputeestore.com website), without notice to you. If any change to these terms is found invalid, void, or for any reason unenforceable, that change is severable and does not affect the validity and enforceability of any remaining changes or conditions. YOUR CONTINUED PARTICIPATION AFTER WE CHANGE THESE TERMS CONSTITUTES YOUR ACCEPTANCE OF THE CHANGES. IF YOU DO NOT AGREE TO ANY CHANGES, YOU MUST CANCEL YOUR SUBSCRIPTIONS.</p>
- [Privacy Policy](https://support.amputeestore.com/en-US/privacy-policy-1344389.md): <p>s</p>
- [Terms of Service](https://support.amputeestore.com/en-US/terms-of-service-1344519.md): <p>Terms of Service</p>
- [Accessibility](https://support.amputeestore.com/en-US/accessibility-1411776.md): Compliance status. We firmly believe that the internet should be available and accessible to anyone and are committed to providing a website that is accessible to the broadest possible audience, regardless of ability. To fulfill this, we aim to adher
- [🍪 What Are Cookies? Do I Need to Enable Them?](https://support.amputeestore.com/en-US/what-are-cookies-do-i-need-to-enable-them-1344404.md): <div data-id="richcontent_area" id="isPasted">A cookie is a small amount of data that is sent to your browser from a web site and is stored on your computer&#39;s hard drive. If your browser&#39;s preferences allow it (most browsers are installed with cookies enabled), each web site can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each web site can only access the cookie they have sent to your hard drive, not the cookies sent by other web sites.<br><br>You need to enable cookies on your browser to enjoy all the shopping features on AmputeeStore.com. Cookies need to be enabled on your browser so you can add products to your shopping cart and to access your account information. If you share your computer with others and you do not want them to have access to your account information, be sure to log out before leaving your computer unattended.&nbsp;<br><br>Here is a list of cookies that we use. We&rsquo;ve listed them here so you that you can choose if you want to opt-out of cookies or not.<br><br>&nbsp;_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider&rsquo;s internal stats tracker to record the number of visits<br>&nbsp;_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.<br>cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.<br>&nbsp;_secure_session_id, unique token, sessional<br>&nbsp;storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.<br>&nbsp;_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).<br><p>For more information about how we use cookies,&nbsp;<a href="%3Ca%20data-fr-linked=">http://amputeesupplies.com/policy/privacy_policy.html</a>&quot; target=&quot;_blank&quot; style=&quot;cursor: pointer; outline: 0px;&quot;&gt;See Our Privacy Policy.</p></div>
- [Is it safe to use my credit card on your site?](https://support.amputeestore.com/en-US/is-it-safe-to-use-my-credit-card-on-your-site-1344455.md): <div data-id="richcontent_area" id="isPasted"><p>Yes! AmputeeStore.com understands that the safety of your personal information is extremely important to you. We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access.<br><br>Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.<br><br>Your data is stored through Shopify&rsquo;s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.<br>If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.<br><br>For more insight, you may also want to read Shopify&rsquo;s Terms of Service (<a href="%3Ca%20data-fr-linked=">https://www.shopify.com/legal/terms</a>&quot; style=&quot;cursor: pointer; outline: 0px;&quot;&gt;<a data-fr-linked="true" href="https://www.shopify.com/legal/terms">https://www.shopify.com/legal/terms</a>) or Privacy Statement (<a href="%3Ca%20data-fr-linked=">https://www.shopify.com/legal/privacy</a>&quot; style=&quot;cursor: pointer; outline: 0px;&quot;&gt;<a data-fr-linked="true" href="https://www.shopify.com/legal/privacy">https://www.shopify.com/legal/privacy</a>).<br><br>To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.<br><br>If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. &nbsp;Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.</p><ul><li><a href="%3Ca%20data-fr-linked=">http://www.amputeesupplies.com/policy/privacy_policy.html</a>&quot; title=&quot;Click here to review our safe shopping guarentee.&quot; target=&quot;_blank&quot; style=&quot;cursor: pointer; outline: 0px;&quot;&gt;Review our Privacy Policy</li></ul></div>
- [How do I protect my personal data?](https://support.amputeestore.com/en-US/how-do-i-protect-my-personal-data-1344469.md): <div data-id="richcontent_area" id="isPasted">To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.<br><br>If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. &nbsp;Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.<br><br>AmputeeStore.com does not and will never ask you for the following information in an email:<br><br>Your social security number or tax identification number<br>Your credit card number, PIN number, or credit card security code (including &quot;updates&quot; to any of the above)<br>Your mother&#39;s maiden name<br>Your AmputeeStore.com account password<br>Your phone number or other personal information</div><p><br></p>
- [💳 Is It Safe to Use My Credit Card at Amputee Store?](https://support.amputeestore.com/en-US/is-it-safe-to-use-my-credit-card-at-amputee-store-1344485.md): <div data-id="richcontent_area" id="isPasted"><p><br></p>Yes, shopping at AmputeeStore.com is safe. In fact, we back every credit card purchase with our AmputeeStore.com Safe Shopping Guarantee:<br><br>We guarantee that every transaction you make at AmputeeStore.com will be safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at AmputeeStore.com<br>Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.<br><br>Your data is stored through Shopify&rsquo;s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.<br>If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.<br>All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.<br><br>For more insight, you may also want to read Shopify&rsquo;s Terms of Service (<a href="%3Ca%20data-fr-linked=">https://www.shopify.com/legal/terms</a>&quot; style=&quot;cursor: pointer; outline: 0px;&quot;&gt;<a data-fr-linked="true" href="https://www.shopify.com/legal/terms">https://www.shopify.com/legal/terms</a>) or Privacy Statement (<a href="%3Ca%20data-fr-linked=">https://www.shopify.com/legal/privacy</a>&quot; style=&quot;cursor: pointer; outline: 0px;&quot;&gt;<a data-fr-linked="true" href="https://www.shopify.com/legal/privacy">https://www.shopify.com/legal/privacy</a>).<br><p><br></p></div><p><br></p>
- [🔒 What Is Your Privacy Policy?](https://support.amputeestore.com/en-US/what-is-your-privacy-policy-1344497.md): <p>copy and paste here</p>
- [Is it safe to use my debit card online?](https://support.amputeestore.com/en-US/is-it-safe-to-use-my-debit-card-online-1344506.md): <p id="isPasted">Yes! And please note: If you choose to pay by debit card, the amount you charge will be put on &quot;hold&quot;, meaning it will not be available to you once you place your order. Once your transaction is processed, the amount of the transaction will be withdrawn from your account and the original &quot;hold&quot; will be voided.</p><p><br></p><p>Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.</p><p><br>Your data is stored through Shopify&rsquo;s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.<br>If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.</p><p><br>For more insight, you may also want to read Shopify&rsquo;s Terms of Service&nbsp;(<a href="%3Ca%20data-fr-linked=">https://www.shopify.com/legal/terms</a>&quot; style=&quot;cursor: pointer; outline: 0px;&quot;&gt;<a data-fr-linked="true" href="https://www.shopify.com/legal/terms">https://www.shopify.com/legal/terms</a>)&nbsp;or Privacy Statement&nbsp;(<a href="%3Ca%20data-fr-linked=">https://www.shopify.com/legal/privacy</a>&quot; style=&quot;cursor: pointer; outline: 0px;&quot;&gt;<a data-fr-linked="true" href="https://www.shopify.com/legal/privacy">https://www.shopify.com/legal/privacy</a>).</p><p><br>To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.<br><br>If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. &nbsp;Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.</p><p><br></p>
- [Is the AmputeeStore.com website secure? What security features are in place to safeguard my information?](https://support.amputeestore.com/en-US/is-the-amputeestorecom-website-secure-what-security-features-are-in-place-to-safeguard-my-information-1344515.md): <div data-id="richcontent_area" id="isPasted">Security is a top priority at AmputeeStore.com. When you submit sensitive information via the website, your information is protected both online and offline.<br><br>When our shopping cart form asks you to enter sensitive information (such as your credit card number), that information is encrypted and is protected&nbsp;<br>using secure socket layer technology (SSL) and stored with a AES-256 encryption. &nbsp;Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.<br>Access to all of our users&#39; information is restricted. AmputeeStore.com operates in a secured and locked facility that requires all employees to check in and wear valid ID badges. Security cameras are positioned throughout the building in conjunction with multiple alarm systems. Only employees who need the information to perform a specific job are granted access to personally identifiable information.<br><br>All employees are updated with the latest information on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy and of what they can do to ensure that our customers&#39; information remains protected.<br><br>Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.<br>Your data is stored through Shopify&rsquo;s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.<br><br>If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.<br><br>For more insight, you may also want to read Shopify&rsquo;s Terms of Service (<a href="%3Ca%20data-fr-linked=">https://www.shopify.com/legal/terms</a>&quot; style=&quot;cursor: pointer; outline: 0px;&quot;&gt;<a data-fr-linked="true" href="https://www.shopify.com/legal/terms">https://www.shopify.com/legal/terms</a>) or Privacy Statement (<a href="%3Ca%20data-fr-linked=">https://www.shopify.com/legal/privacy</a>&quot; style=&quot;cursor: pointer; outline: 0px;&quot;&gt;<a data-fr-linked="true" href="https://www.shopify.com/legal/privacy">https://www.shopify.com/legal/privacy</a>).<br><br></div>